Service Manager

Legend Management Group is a 100% fully COVID-19 vaccinated company and has a mandatory vaccination policy in place.

As our Service Manager, you will oversee the overall appearance and maintenance needs of our apartment community. You will maintain the curb appeal, manage the service team, coordinate make-readies, and move ins/move out schedules, perform general maintenance repairs, conduct preventative maintenance, and oversee the construction/rehabilitation needs of the apartment community. You will report to the Property Manager.

You Will:
• Lead by example and be a role model for the standards and behaviors consistent with our core values
• Show care and concern for our residents through follow ups and completion of their apartment service requests
• Hire, lead, mentor, train and develop team members
• Support your service team daily, including identifying development opportunities and holding the team accountable for the condition of their buildings and work areas
• Work with the on-site team in managing all maintenance-related repairs and upkeep of the property
• Manage the make ready process to ensure apartments are prepared for move-in
• Perform and oversee maintenance projects that improve curb appeal and improve building systems, and monitor contractor performance
• Schedule, monitor and conduct preventative maintenance on different equipment, electrical and plumbing systems, HVAC, carpentry, dry wall, exterior structural and appliances
• Develop scopes of work for improvements/services and find qualified contractors to bid the work
• Direct the Preventative Maintenance program, ensure completion and documentation
• Manage expenses following owner goals and work to minimize expenses through the proposal process and pricing negotiation, as well as the budgeting process
• Maintain relationships with vendors, negotiate pricing, maintain inventory within budgeted guidelines, and collaborate on approved vendor list
• Manage and control payroll, overtime, and snow removal
• Willing to be able to work weekends or evenings if needed and be on-call for after hour emergencies
• Commit to professional development, stay up to date with industry trends and changes, and attend training

You Have:
• High school diploma or equivalent
• 2+ years of facilities, residential, or multi-family maintenance experience
• 1+ years of experience in an Assistant Service Manager or Service Manager position in multi-family
• HVAC, EPA certification (CFC Universal)
• Reliable transportation and a valid Driver’s License
• High level of skill in all areas of apartment maintenance
• The ability to lift up to 50 pounds, climb stairs, use ladders and work in varying weather conditions

Enjoy A Variety of Perks and Benefits Including:
• Great compensation package and bonus plan
• 100% employer-paid health insurance
• Dental & Vision Insurance
• Paid time off - holidays, vacation, sick, administrative, and bereavement
• Company matched 401K
• Apartment rent discount
• Tuition Assistance

About Us:

Legend Management Group is an apartment management group with communities in Maryland and Virginia that has served the area's most discerning residents for over 35 years. Legend received the 2024 Employee Choice Award through the Swift Bunny employee engagement survey program. The Employee Choice Award is evidence that Legend Management Group team members recognize that our leaders care about team member feedback and are committed to creating positive, productive workplaces, minimizing employee turnover, and sustaining a culture where employees are valued. Our communities are staffed with caring, knowledgeable professionals committed to our residents’ quality of life. We apply our core values of People First, Create Exceptional Experiences, Embrace Change and Innovation, Balance Work and Play, and Inspire and Empower to every team member, resident, and partner.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

LIMITATIONS and DISCLAIMER: This job description only describes the general nature and illustrative level of work performed; it is not intended as an exhaustive list of tasks, responsibilities, and skills. Team members will be required to follow other job-related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an “at-will” basis.