Customer Service Greeter
- Prepare appointment packets for incoming service clients.
- Prepare appointment log for incoming service clients.
- Organize and maintain an inventory of appointment hats for the service drive system.
- Place and move service drive cones, organize their layout, and maintain the inventory.
- Prepare the service drive for client arrival each day, moving, or coordinating the movement, of any vehicles left in the service drive from the previous day's business.
- Greet service clients arriving at the dealership. Locate the client's name on the appointment log and locate the appointment packet associated with that specific client.
- Direct the flow of client traffic heading into the service drive.
- Performs other duties as assigned.
- Cover Service Concierge duties when necessary.
- Move service vehicles.
- Assist with service department support role responsibilities when necessary for the good of the clients and the business.
- Performs other duties as assigned.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of the organization.
- Ability to perform basic mathematical skills at a high school level.
- Ability to use computer and tablet software systems associated with service department activities.
- Ability to type information into spreadsheets.
- Ability to use email and scheduling software.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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