Contents Department Leader

Job Description

Job Description

Benefits:

• 401(k) matching
• Company car
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

Paul Davis Restoration of Northern Virginia is hiring a Division Leader for our Contents Division. When fire, water, smoke, mold, or storms damage a property, our contents team is responsible for safely packing out, cleaning, restoring, storing, & returning our customers most important belongings. This is a full-cycle leadership role for someone who can run estimates, crews, logistics, & carrier relationships and own every contents job from intake to invoice.

What Youll Do
Inspection & Scope Development

• Conduct initial site inspections on all new contents losses, assessing fire, water, smoke, mold, & storm-damaged items
• Distinguish salvageable from non-salvageable items & document findings with photos, written scope, & contents-management software
• Build the full scope of services before mobilization staffing, projected hours, consumables, & preliminary cost summary
• Perform jobsite safety walk-throughs & hazard identification prior to deploying crews

Estimating

• Own contents estimate writing in Xactimate & Symbility, from initial draft through carrier approval
• Apply each carriers SLA requirements documentation standards, contact timeframes, & scheduling protocols
• Coordinate specialty line items such as electronics, textiles, artwork, & high-value items needing third-party cleaning or appraisal

Logistics, Fleet & Labor
Schedule & dispatch contents crews across all active jobs & manage the pack-out & pack-in lifecycle
Oversee the contents divisions assigned vehicle fleet assignments, usage logs, & basic maintenance reporting
Recruit, schedule, train, & supervise temporary & permanent field labor
On-call availability to support crews & customers for emergency contents response

Documentation, Compliance & Warehouse

• Maintain accurate inventory tracking, labeling, & condition reporting in RMS & contents-management systems
• Keep all job documentation audit-ready at every stage, with zero billing gaps at invoice
• Uphold warehouse cleanliness, item segregation, ozone-room standards, & contents security protocols

Customer & Carrier Communication
Serve as the primary point of contact for homeowners, property managers, adjusters, & carriers throughout each job
Meet clients & adjusters on-site to resolve issues & provide a professional opinion; re-inspect job sites for quality control
Communicate progress, scope changes, & milestones to Operations Leadership, & obtain final authorizations before job close
Build & grow professional relationships with carriers, vendor networks, & Third-Party Administrators

What You Bring (Requirements)
3+ years in property restoration, contents management, or related claims/estimating roles
Xactimate estimating experience required (Symbility a plus); Xactimate Level 1 certification preferred
Ability to lead, coach, & direct diverse field crews & temporary labor in fast-paced conditions
Proven ability to run multiple jobs simultaneously with competing timelines & carrier SLA frameworks
Clean Background & MVR
Ability to work nights, weekends, & overtime as needed for emergency response

Highly Preferred
IICRC CPT credential is highly preferred (company sponsorship available if not yet certified)
Prior hands-on experience writing contents-specific estimates
Water Damage Restoration (WRT), Fire & Smoke, Odor, or Upholstery a plus (company-sponsored)
Systems You'll Use
Xactimate & Symbility (estimating); Encircle (field documentation); Cotality products including Claims Workspace, Luxor, & RMS; TPA platforms including PDRI, Contractor Connection, Alacrity, & Lionsbridge; a time-tracking platform; & Microsoft Office with SharePoint/OneDrive. Training is provided on our specific tools.

Schedule & Conditions
Standard schedule MondayFriday, 7:30 AM5:00 PM, with a rotating on-call schedule for evenings, weekends, & select holidays
Hybrid role combining field job sites, warehouse, & remote coordination
Work in residential & commercial environments affected by water, fire, smoke, mold, & storm damage; appropriate PPE provided

We Offer
Base salary $68,000-$75,000 a year, plus performance-based bonus & commission potential
Company vehicle, fuel card, & company cell phone
Company-sponsored certifications
The backing of a trusted national brand with deep local roots & a team that genuinely supports one another

Flexible work from home options available.