Case Manager 1

Job Description

Job Description

Hours : Full-time – 37.5 hours per week (Monday through Friday, 8:30 a.m. – 5:00 p.m.)

Location : Lynchburg VA, 24501

Compensation dependent on experience

Position Summary

The Case Manager 1 is an entry level position responsible for providing case management with individuals and their families to establish appropriate linkages, referrals, coordination of care, and to provide regular follow-up on needed services and supports under the supervision of a qualified case management supervisor. The Case Manager 1 will identify and assess client needs and evaluate, coordinate, and ensure necessary services are provided.

Required Education and Experience

• Bachelor’s degree from an accredited college or university in an applicable human services field (including social work, counseling, behavioral science, psychology, or a related field.
• No professional experience required – less than one year of human service experience. Prefer some relevant experience.

Related Knowledge, Skills and Abilities

• Knowledge of the nature of serious mental illness developmental disabilities, and substance abuse depending on the population served.
• Ability to observe and report accurately on the functioning of individuals and families.
• Ability to engage and sustain ongoing relationships with individuals receiving services.
• Ability to learn and acquire the knowledge and skills necessary to perform all case management services to clients.
• Ability to handle confidential information appropriately.
• Must possess time management skills.
• Ability to effectively use active listening skills. Ability to listen to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to work as a team member, maintaining effective inter- and intra-agency relationships.
• Ability to work independently, performing position duties under close supervision initially and then general supervision going forward.
• Ability to document in an electronic medical record system.
• Ability to be persistent and maintain objectivity.
• Proficient in MS Office.
• Ability to organize work efficiently and effectively.
• Ability to use effective problem-solving techniques in daily work.
• Ability to be culturally sensitive in the work environment.
• Must demonstrate critical thinking in the work environment.
• Ability to handle daily stressful situations and a fast-paced work environment.
• Demonstrate flexibility in the work environment.
• Ability to identify environmental stressors.
• Knowledge, understanding, and commitment to professional ethics.
• Ability to make home visits and to travel.
• Strong verbal and written communication skills.
• To drive and must possess a valid Virginia driver’s license. May be called upon to travel to any Horizon worksite, transport clients, provide services to clients at other Horizon locations. Regular attendance at trainings and Horizon meetings may require travel to a variety of Horizon sites.
• Ability to participate in and successfully pass behavioral intervention training; includes both verbal de-escalation skills and physical skills techniques to be utilized with consumers as needed.
• Willing and available to work modified schedules (weekends, holidays, etc.) as required.
• Ability to pass all required training modules.

Horizon Environment

Horizon Behavioral Health is in the beautiful heart of Central Virginia. Whether your passions be hiking the Appalachian Trails, kayaking the James River Blueways, or a Sunday drive along the world-famous Blue Ridge Parkway, Lynchburg Virginia offers small-town southern charm with an active culture of music festivals, outdoor activities, world-class performing arts and a revitalized downtown that placed it at the top of the list by Reviews.org as the 2019 best place for millennials to move. Horizon is also the proud recipient of Living in Lynchburg’s 2021 Giving Back Award, Best of Lynchburg for Counseling Services for multiple consecutive years and named Best Place to Work by Lynchburg Business Magazine in 2023, and again in 2024!

The Best Benefits for Those Who Take Care of the Community

We’re proud to offer some of the best benefits options in Central Virginia. Participation in the Virginia Retirement System (VRS) is exclusively for public service workers in Virginia, while several options exist for life, health, dental, and vision insurance. Emphasis on work-life balance means a generous annual leave policy ensuring time for wellness with separate time allocated for sick leave and additionally for paid holidays. Stay active with Horizon’s annual wellness programs and various opportunities to interact with the community through the year. Horizon’s clinical sites are NHSC/HRSA approved for clinical student loan repayment and qualify for both the Public Service Loan Forgiveness (PSLF) and the Behavioral Health State Loan Repayment (BHLRP) programs. If you are interested in continuing your education, working at Horizon qualifies you to receive discounts at some local universities.

To Apply – Please visit our online career center at

Horizon Behavioral Health is an Equal Opportunity Employer (EOE).