Gift Shop Clerk
- Always operate with an emphasis on guest hospitality.
- Greet all customers as they enter the shop. Assistance should be offered immediately. Thank all customers as they leave the shop.
- Telephone etiquette should be used at all times. Example: “Good morning…gift shop…this is (your name)…may I help you?”
- Hospitality is an important part of each employee’s job.
- We stress the importance of a warm smile and an enthusiastic desire to aid the customer in any way possible.
- The quality program is directly lined to hospitality and customer satisfaction. It is making the extra effort to help guests solve a problem by directing them to the right department or person for help, if you are unable to solve the problem.
- It is imperative that you be able to give directions on the property and in the general area. You should be able to direct guests to popular sights and restaurants.
- Complete merchandise and product knowledge is required in satisfying customer needs. It is each employee’s responsibility to maintain a working knowledge of all merchandise, storage areas, stock levels and special requests.
- Opening and closing procedures including obtaining and returning keys via the loss prevention department.
- A cash bank is provided and is the responsibility of the cashier.
- Appropriate charge verifier levels must be maintained in the cash drawer at all times and is the responsibility of the clerk.
- Guestroom charges, credit cards and checks are to be authorized as detailed in the register manual.
- Each employee is required to know thoroughly all register procedures (i.e. voids, merchandise returns, employee discounts, charge sales, etc.)
- Balance all work at the end of the shift and use proper cash drop procedures.
- Continual restocking of merchandise is required with instruction from management and supervisors.
- A general knowledge of all storage areas as to back-up stock.
- The pricing and checking-in of incoming stock under supervisor’s direction.
- Straightening, dusting and cleaning of all merchandise areas and stockroom is everyone’s responsibility.
- All staff is required to be available for physical inventories.
- Understand the functions of the register and how it relates to inventories and actual sales.
- Be aware of daily activities in the hotel.
- Be knowledgeable of the hours of operation for all the hotel facilities.
- Attend all monthly departmental meetings or general hotel meetings.
- Reasonable job requests of management, i.e. working overtime and performing other job tasks should be followed.
- This job will require frequent material handling. Pushing, pulling and lifting of at least 30 pounds will be required.
- The hotel functions seven days a week, twenty-four hours per day. All employees must realize this fact and be aware that it may be necessary to adjust the employee’s work schedule from his/her accustomed shift due to business demands.
- Education: High school graduate or equivalent vocational training certificate: or Work Equivalent
- Experience: Some college or training in Hospitality Industry. Previous experience as a retail cashier and manager of inventory referred.
- Skills and Abilities: Compute basic arithmetic. Previous barista experience preferred.
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