Single Business Office Director

: Newport News, Virginia For over 100 years, at Riverside Health System, we have made it our mission to care for others as we would care for those we love. Overview Oversees Patient Movement Journey and works on enhancements related to patient experience during the billing, follow-up, and self-pay collection process. Responsible for managing financial assistance processes, reviewing rCare SBO risk reviews, guarantor merge requests, vendor performance, and bad debt processes. Ensures all SBO iCare WQs are worked timely and assigned to appropriate team members and managers. Provides oversight to the Customer Service Department for Patient Accounting and provides ad-hoc reporting to leadership. What you will do

• Oversees and monitors patient statement runs, guarantor merge requests, rCare SBO risk reviews, bad debt processes, contact us messages, SBO rPolicies, annual leap frog surveys, and insurance master. Responsible for chart corrections.
• Manages the financial assistance processes and is responsible for approving/denying charity. Oversees and monitors payment plans.
• Reviews self-pay aging and billing indicator reviews and works toward self-pay balance resolution.
• Ensures all SBO accounts in iCare WQs are worked timely and are assigned to appropriate team members and managers.
• Oversees and manages vendor performance.
• Provides ad-hoc reporting. Assists System Director in preparation with reporting for Executive leadership. Creates and analyzes data reports and designs meaningful metrics and trend reports.
• Works with Internal Audit & Compliance, adhering to 501R and RHS policies.
• Works closely with iCare team members to improve workflows and initiate break fixes. Supports and/or leads SBO projects. Implements process improvements. Provides education and training as needed.
• Serves as back-up for other patient accounting directors as needed.

Qualifications Education

• Bachelors Degree, Finance, Accounting, Business or related field (Required)

Experience

• 7-10 years Revenue Cycle Management/Leadership experience (Required)

Skills and Abilities

• Strong problem-solving skills with high attention to detail
• Expertise in insurance billing and follow-up
• Strong analytical skills
• Intermediate to Advanced Microsoft Office skills

Licenses and Certifications

• Certified Revenue Cycle Executive (CRCE) - American Association of Healthcare Administrative Management (AAHAM) within 1 Year(Required)

As a Riverside Health System team member, our benefits have you covered: Health & Wellness:

• Medical Plan Options
• Vision and Dental plans (including orthodontic care)
• Wellness & fitness center discounts
• Onsite pharmacy and delivery options
• Riverside Health System services discount
• Flexible spending and savings accounts
• Healthy lifestyle incentives

Peace of Mind:

• Group Term Life and AD&D Insurance
• Short Term Disability
• Whole Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Legal Insurance
• Pet Insurance

Financial Support:

• CEUs (MedBridge Education)
• 403(b) Savings Plan (Immediate Matching)
• Specialty Certification Financial Assistance
• Company Wide Bonus Program
• Employee Help Fund

Work-Life Balance:

• Paid Time Off (full- and part-time team members)
• Extended illness bank
• Employee Assistance Program
• Adoption Assistance
• Area retail discounts
• Community involvement opportunities