Work from Home Principal Associate Risk Specialist - Channels Well Managed

Work from Home Principal Associate Risk Specialist - Channels Well Managed

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.

• 23060 (Richmond, VA)

• 23320 (Chesapeake, VA)

• 33634 (Tampa, FL)

• 89144 (Las Vegas, NV)

• 75024 (Plano, TX)

• 19801 (Wilmington, DE)

• 68521 (Lincoln, NE)

• 56301 (St. Cloud, MN)

Role Description

We are seeking a highly motivated Risk professional with excellent organizational, project & process management and communication skills. This individual will have demonstrated the ability to mine data, identify grounded problem statements and drive holistic solutions that deliver business value. In this role, you will support and manage work within the Operations Well Managed team, with a high level of exposure to senior leaders. You will partner with colleagues across legal, compliance, finance, Card Risk and other lines of business to deliver results that have a direct impact on customer experience. You will directly support our horizontal continuous improvement framework (Signal, Organize and Solve) delivering process improvements and removing risk.

What You'll Do:

• Provide leadership for Signal Organize and Solve (SOS) framework through established processes to identify and mitigate emerging risk signals across the Customer Services & Strategy ecosystem

• Use Lean Six Sigma and other analytical methods to detect process/control gaps, and emerging risks within key processes

• Leverage data from Risk Events/Issues, Risk Signal Dashboard, Complaints and other data sources to derive insights that will influence risk mitigation

• Perform data-driven assessments to evaluate process health, identify trends, and determine root causes of recurring issues

• Validate severity, impact, and prioritization of identified risks in alignment with enterprise standards

• Conduct end-to-end assessments to evaluate impacts across shared processes, customer experiences, and control environments.

• Lead or support issue management activities, including root-cause validation, remediation planning, and sustainable solution design.

• Review and assess remediation actions to confirm effectiveness, sufficiency, and alignment with enterprise risk expectations.

• Monitor key risk indicators and produce clear reporting on emerging themes, control performance, and issue status.

• Partner effectively with Legal, Compliance and other teams to understand exposure from breakdowns and control inefficiencies to provide guidance to the business

• Provide subject-matter expertise in risk evaluation, process governance, and continuous improvement practices.

• Influence the streamlining of interactions with the business operations and accountable executives to provide progress updates, timely escalation of obstacles, and process improvement opportunities

• Develop a deep understanding of corporate risk management standards and utilize all Risk Management tools, playbooks and systems

• Train and develop others as necessary

To be great at these things, a great candidate will have / be:

• An experienced leader in cross-functional work, influencing stakeholders, and operating in fast-paced environments

• You have experience in operational risk, process engineering, issue management with s trong analytical and problem-solving skills leveraging Lean Six Sigma or similar methodologies

• Inspire others , through your amazing interpersonal skills, including oral and written communication

• You work better as a team , listening to others opinions and collaboration is your strong suite

• Build strong relationships and interacting with key stakeholders at all levels across the company to manage, inform, and influence outcomes

• Ability to use your judgment and critical thinking skills to translate complex risk insights into clear, actionable recommendations

• Innovates frequently, offers ideas regularly, likes to brainstorm and solve puzzles

• Acts with the highest levels of integrity in all circumstances and brings commitment to being well-managed in all dimensions of work

• Demonstrates excellent time management , bringing the ability to quickly put structure in place to manage work in a dynamic, complex environment

Basic Qualifications:

• High school diploma, GED, or equivalent certification

• At least 2 years of experience in Risk Management

• At least 1 year of experience in Project Management

• At least 1 year of experience in People Leadership

• At least 2 years of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• At least 3 years of experience in Risk Management

• At least 2 years of experience in Project Management

• At least 2 years of experience in People Leadership

• At least 1 year of experience in Process Management

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE) or 56301 (St. Cloud, MN) and report in person, when required, with at least than 24 hours notice.

We are unable to consider applicants who:

• Do not maintain network-compatible internet access

• Live or work beyond the 100 mile radius of their dedicated location, or

• Live or work in the state of California.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $106,700 - $121,700 for Principal Risk Specialist

Chesapeake, VA: $106,700 - $121,700 for Principal Risk Specialist

Tampa, FL: $106,700 - $121,700 for Principal Risk Specialist

Lincoln, NE: $106,700 - $121,700 for Principal Risk Specialist

Las Vegas, NV: $106,700 - $121,700 for Principal Risk Specialist

Wilmington, DE: $106,700 - $121,700 for Principal Risk Specialist

Richmond, VA: $106,700 - $121,700 for Principal Risk Specialist

St Cloud, MN: $106,700 - $121,700 for Principal Risk Specialist

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).