Studio Manager / Sales Director / AGM
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- KidStrong Director would focus on developing a team of coaches, training, and member experience.
- Ideal candidate must also be comfortable speaking to parents/guardians regarding “the why” behind the KidStrong curriculum
- Community engagement
- HQ Liaison
- We have an immediate need for high-energy, hyper organized, passionate Studio Assistant Director
- This leader must pose a high caliber approach to organization and be a self motivator that is hungry to meet and beat goals
- Must have the ability to work a flexible schedule, including at least evenings per week (last class ends at 7 pm) and weekends (at least 1 weekend morning)
- Passion for working with people!
- Excellent verbal and written communication skills
- Entrepreneurial spirit with open, participative leadership style and drive for excellence
- Strong work ethic, integrity, and professional demeanor
- Previous experience in management
- CPR certified is a plus!
- Positive, motivating, and effective interpersonal communication skills
- Self-starter who just gets a job done
- Customer Service based experience
- Sales experience is a plus!
- Oversee Center
- Ensure Sales Goals are met
- Effectively utilize a CRM and Sales systems.
- Lead / Train Leadership team and Coaches
- Oversee Marketing Plans
- Community Engagement
- Drive Revenue Streams of the business
- Make sales phone calls, respond to emails and generate new business.
- Manage existing memberships.
- Assess and evaluate center coaches' performances and execution.
- Build and maintain relationships with KidStrong families to align with our core values (Families do not leave KidStrong)
- Continuously assess and document performance of Coaches
- Onboard, manage, train and evaluate coaching candidates
- Monitor and ensure staffing levels are met while continually recruiting future talent
- Lead training practical's for new coaching candidates
- Attend monthly HQ programming rollout to learn ensuing month's programming
- Lead team meetings as required and support center level initiatives in center maintenance, training, brand consistency etc.
- Daily completion of administrative tasks including but not limited to: membership management, customer service inquiries, reporting of daily KPIs, and membership and retail billing
- Manage center level stock of inventory and supplies
- Manage the expenses and overall profitability of centers
- Manage Daily, Weekly, and Monthly cleaning and maintenance of the center; quarterly support with upkeep of other centers in the KidStrong portfolio
- Maintain dynamic, fun, motivational environment
- Understand the why behind the KidStrong curriculum and be able to clearly and concisely communicate it
- Communicate professionally with co-workers in Slack, including periodic checks of messages when not in centers
- Provides effective decision making regarding customer service issues
- Responsible for ensuring that the facility is clean, maintained and operationally sound (along with the Head Coach)
- Must be flexible and adaptable to shift hours as needed to make sure the studio runs at optimal and leads and members are communicated with quickly
- As the lead for the sales function, AGM must execute a lead generation / marketing strategies plan to increase sales as well as engage in customer relations with members and parents
- As AGM, you will be responsible for providing leadership and daily sales and member relations at the studio
- Provides and maintains the highest level of customer service
- Lower member attrition through proactive customer service to meet or exceed company standards
- Work closely with General Manager and Area Developer on seamless process for observations, trials, and enrollments
- Find, schedule, and assist in the execution of community events
- Want to work with great people
- Want personal and professional growth
- Want to make an impact
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