IT Intern

About Reingold

Reingold is a full-service marketing and creative firm in Alexandria, VA. For more than 40 years, we’ve been driven by a simple mission: to help organizations –– whether in the government, nonprofit, or business sector – as they strive to make the world a better place. We hire top-notch talent to develop and launch compelling, inventive communications campaigns, leveraging the latest technology and digital media strategies that enable our clients to meet their audiences where they are.

Reingold Internship Program

A Reingold intern has high standards and a fearless mindset. Our interns are energetic, innovative, take initiative, and demonstrate professionalism in everything they do. This internship program is your opportunity to discover what it really means to work for a full-service communications agency. You’ll learn the ins and outs of your department, work as a valued member of project teams, and collaborate with experts in various departments. Reingold offers you opportunities to tailor the internship experience to your interests and strength–– all while working on causes that really matter.

Internships are full-time and in person (40 hours) during the standard workweek and pay an hourly rate of $20. The internship class begins on Thursday, June 4, and runs through Friday, November 20, 2026. Core hours during the internship are 9 a.m. to 5:30 p.m. Eastern time. This internship requires five in-office days (Monday – Friday) at our office in Alexandria, Virginia.

What It Means to be a Reingold IT Intern

This position offers a rare and exciting chance to gain hands-on experience with end-user support, device lifecycle management, and enterprise IT operations while developing strong troubleshooting and customer service skills. They will also build a foundational understanding of security best practices, documentation, and professional communication in a corporate IT environment.

Responsibilities may include, but are not limited to:

• Executing standardized laptop OS reloads and imaging via Autopilot, PXE, or USB.
• Managing the physical hardware refresh cycle, including unboxing, asset tagging, and peripheral kitting.
• Coordinating equipment distribution and recovery logistics for all internal staff.
• Monitoring the inbound ticketing queue to ensure proper categorization and initial triage.
• Providing front-line support for common software "how-to" questions and VPN connectivity.
• Assisting with routine identity tasks such as password resets and MFA re-enrollment.
• Performing secure data destruction and hard drive wipes for retired assets to maintain compliance.
• Conducting workspace and conference room "wellness" checks to ensure A/V and cabling standards.
• Drafting and updating self-service knowledge base articles based on resolved tickets.
• A baseline understanding of security principles like "Least Privilege" and the importance of data privacy.
• Conducting workspace and conference room "wellness" checks to ensure everything is operational and how-to's are up to day.

We’re looking for candidates with the following qualifications and skills:

• Possess an associates’s degree.
• Foundational hardware knowledge (RAM/SSD swaps and port identification).
• Basic OS fluency in Windows and macOS system settings and command-line interfaces.
• Strong customer empathy and the ability to remain professional under pressure.
• High level of resourcefulness with a "research-first" instinct when facing unknown issues.
• Extreme attention to detail regarding asset serial numbers and user configuration.
• Effective verbal communication skills for translating technical steps to non-technical users.

Reingold is dedicated to providing equal opportunity for individuals of all abilities. If you require assistance or need accommodation at any stage of the application process because of a disability or medical condition, please feel free to email [email protected] or contact a member of the People & Experience team at 202-333-0400.

Reingold has a policy of maintaining a workplace free of drugs and alcohol. For access to the full policy, which is part of the Reingold Employee Handbook, email [email protected]. Reingold ensures a safe, healthy, and productive work environment for its employees and others. All applicants are advised that full compliance with this policy is a condition of employment at Reingold.

Applicants must have authorization to work for any employer in the United States. We are currently unable to sponsor or to take over sponsorship of an employment visa. U.S. citizenship may be required for future project assignments that involve access to classified information. Candidates must be able to obtain and maintain a U.S. government security clearance if required.

Reingold is proud to be an Equal Opportunity Employer. We invite applications from all interested individuals including veterans and persons with disabilities.