Installation Team Lead - US
Position: Installation Team Lead – US
Job Type: Full-time Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.
We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global data centers ensure data sovereignty, meeting your organization’s compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster. Key Responsibilities:
- Lead and mentor a team of Implementation Engineers, setting clear objectives, providing regular feedback, and supporting professional growth.
- Act as the primary escalation point for complex or high-priority customer implementations, ensuring issues are resolved quickly and effectively.
- Coordinate workload, resource allocation, and scheduling across the US implementation team to meet project deadlines and maintain balanced utilisation.
- Drive the customer onboarding lifecycle—from initial kick-off through successful transition to steady state support—while ensuring consistent processes and high-quality delivery.
- Plan and host detailed project kick-off meetings, aligning timelines, deliverables, and success criteria with customer stakeholders.
- Gather and analyse customer infrastructure information to design optimal deployments of Rubrik and complementary backup solutions.
- Prepare, build, and coordinate shipment of appliances or related hardware, verifying configuration and quality before dispatch.
- Install, configure, and integrate appliances in physical, virtual, and hybrid environments, including network setup, authentication, and performance tuning.
- Proactively troubleshoot installation and configuration issues, collaborating with customers, OEM partners, and internal engineering teams to achieve rapid resolution.
- Deliver customer training or knowledge-transfer sessions.
- Produce and maintain comprehensive customer documentation, runbooks, and knowledge-base articles
- Contribute to continuous improvement of implementation methodology.
Key Qualifications and Experience:
- Leadership & Team Management: Proven ability to coach and motivate technical staff, delegate tasks, and foster a collaborative, high-performance culture.
- Escalation & Conflict Resolution: Skilled at managing complex incidents and customer escalations, balancing customer satisfaction with internal priorities.
- Excellent time-management and organisational skills; comfortable working across multiple concurrent projects and meeting tight deadlines.
- Strong technical background in enterprise backup and recovery systems—experience with Rubrik, Zerto, Veritas NetBackup, Commvault, or Veeam is highly advantageous.
- Solid networking knowledge: IP addressing, routing, DNS, VPNs, and firewall rules.
- Hands-on expertise with virtualisation technologies such as VMware vSphere, Nutanix AHV, or Microsoft Hyper-V.
- Familiarity with cloud platforms (AWS, Azure, GCP) and hybrid-cloud deployments is desirable.
- Exceptional communication skills, able to influence and inform stakeholders from technical teams to senior executives.
- Strong analytical and problem-solving skills with the ability to learn new technologies quickly and work independently.
Preferred Qualifications:
- Associate or Bachelor’s degree in Systems/Network Administration, Computer Science, or related field—or equivalent experience.
- Management or leadership certifications (e.g., ITIL, PMP, or relevant people-management courses) are a plus.
- Relevant technical certifications such as VMware VCP, Microsoft Azure Administrator, or AWS Solutions Architect.
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401K program with company matching.
- A dynamic, inclusive, and collaborative work environment.
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