Assessment Specialist (Closed Captioning - FCC Compliance)

Company Overview

TestPros is a successful and growing business, established in 1988 to provide Information Technology (IT) technical support services to a wide range of Commercial and U.S. Federal, State, and Local Government customers. Our capabilities include Program Management, Program Oversight, Process Audit, Cyber Security, Zero Trust, Resiliency, CMMC and NIST SP 800-171 Assessment and Compliance, Computer Forensics, Software Assurance, Governance Risk Management and Compliance (GRC), Privacy, Software Testing, Test Automation, Customer Experience (CX), Section 508 and WCAG Accessibility Assessment, Usability, Localization Testing, Independent Verification and Validation (IV&V), Quality Assurance (QA), Intelligence Analysis, and Research and Development (R&D) services.

TestPros delivers innovative independent IT assessment solutions to critical challenges facing the nation and the world.  We support the U.S. Federal Government and Commercial clients within the continental USA. TestPros is dedicated to making lives better, safer and more secure.

TestPros is seeking an Accessibility Assessment Specialist with an analytical, customer-focused mindset and experience in usability, customer experience (CX), and accessibility compliance testing.

Focus: Closed Captioning Quality and Caption Settings Accessibility for Television Devices
Regulatory Basis: Federal Communications Commission (FCC) closed captioning requirements
Location: Remote, with occasional travel to customer sites or TestPros labs in Sterling, VA

This role evaluates television devices for compliance with FCC closed captioning requirements, focusing on caption quality during video playback and the accessibility and usability of closed caption display settings within the TV user interface. The specialist performs hands-on device testing, documents compliance gaps, and provides actionable remediation guidance.

Key Responsibilities

Evaluate closed captions for accuracy, synchronicity, completeness, and placement. Test live, linear, and on-demand content as applicable. Identify caption timing, truncation, speaker attribution, and placement issues. Capture test evidence and document defects with clear reproduction steps and severity ratings. Assess accessibility and usability of caption display settings, including discoverability, customization options, consistency across apps and inputs, preview functionality, and interaction via standard remote controls. Develop and execute test plans mapped to FCC requirements, produce compliance assessment reports with remediation recommendations, validate fixes, and collaborate with QA, engineering, product, and compliance teams.

Required Skills

• 5+ years of experience in accessibility testing, QA, compliance testing, or video/TV device testing

• Hands-on experience evaluating closed captioning quality

• Strong understanding of FCC closed captioning principles (accuracy, synchronicity, completeness, placement)

• Experience testing physical TV devices using remote controls

• Ability to document findings clearly with supporting evidence

• Strong written communication and reporting skills

Preferred Skills

• Experience testing smart TVs, set-top boxes, or streaming devices

• Familiarity with caption customization features and UI discoverability testing

• Knowledge of CVAA or device-level accessibility requirements

• Accessibility or QA certifications (CPACC, WAS, or similar)

Work Environment

Hands-on device testing role. Remote-friendly when device access is available, with occasional on-site or hybrid work as needed.

TestPros, Inc. is an Equal Opportunity Employer.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. VEVRAA Federal Contractor.