Community Outreach/Intake Specialist

General Statement of Duties:
Receive, review, and process all requests for DD Waiver screenings. Schedule screening interviews with clients and other relevant parties. Complete all screening tools and intake forms as appropriate, including but not limited to VIDES, Priority Screenings, Critical Needs Scores, ROI, Choice Forms, Human Rights forms, treatment plans, and contact notes. Utilizing WaMS, place individuals on the DD waiver waiting list. Make internal referrals to open for case management as needed.

If needed, work with clients, families, and providers in order to clarify diagnostic eligibility for DD Waiver.

Assist case managers with annual monitoring paperwork as needed. Carry small monitoring caseload. Carry small SPO and/or Waiver caseload as needed.

Represent the agency and the Developmental Disabilities program in the community by participating in community informational events.

This position is classified non-exempt under the Fair Labor Standards Act.

Major Essential Functions:

• Complete screenings and interviews to determine client eligibility for the Developmental Disabilities Waiver, including completing the Infant, Child and Adult VIDES and all other relevant forms required to place someone on the DD Waiver Waiting list.
• Submit billings for all DD Waiver (non-ID) screenings
• Receive and review all requests for screening; enter client information into electronic health record
• Contact clients and/or authorized representatives to schedule screenings
• Work with clients, authorized representatives (if applicable), and relevant agencies such as schools, doctors, or other private agencies in order to obtain documentation establishing or ruling out developmental disability, including assisting with referrals for additional evaluations
• Enter all information into WaMS in order to place individuals on the DD Waiver waiting list
• Accurately discuss case management options with clients and authorized representatives ( as applicable); make internal referrals for case management as needed;
• Thoroughly explain the DD waiver services system to clients and families;
• Participate in public outreach activities with the purpose of increasing awareness of the Developmental Disabilities Waiver screening process, and of the DD Waiver and HRCSB services in general.
• Schedule and meet with clients on the DD Waiver waiting list who are in the Consumer Monitoring Program for the purpose of completing annual paperwork, and updating status as necessary.
• Maintain effective relationships with co-workers and customers based on courtesy, compassion and respect;
• Make effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;
• Participate in training and staff development activities to enhance and maintain skills, in accordance with CSB policy;
• Performs other duties as assigned consistent with established operational policies and procedures.

Required Knowledge, Skills and Abilities:

• Knowledge of intellectual disability; its causes and current forms of service provision; assessment procedures, including person-centered approaches; client rights; local service delivery systems; principles of record-keeping and documentation; consumer service planning processes and formats; basic ethics appropriate to a helping relationship.
• Skills in working with clients, families, and other service providers; identifying and/or creating supports and services to meet identified needs; coordinating multiple services to meet client needs.
• Ability to form helping relationships with clients and families; communicate effectively orally and in writing; be assertive in assisting clients; work independently and benefit from supervision. Basic computer literacy and word processing skills preferred.

Additional Requirement:

• Possession of a current, valid driver’s license and good driving record.

Minimum Education and Experience:

• Graduation from an accredited college or university with a bachelor’s degree in human services, special education or a related specialty, plus developmental disability work experience or relevant education that indicates that at entry level he possesses the knowledge, skills, and abilities indicated above.

Other Information:

• Equipment: Telephone, copy machine, vehicle, iPad.
• Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individual’s homes with environment as determined by occupant.
• Work Location: 463 East Washington Street, Harrisonburg; individuals’ homes, individuals’ work places, other human services agencies, facilities, and/or community settings.
• Work Hazards: Minimal hazards associated with rehabilitation programs.
• Work Schedule: Monday through Friday, regular office hours; occasional evenings or weekends as needed. Regular and reliable attendance is required.

About HARRISONBURG ROCKINGHAM CSB:

Harrisonburg-Rockingham Community Services Board Is A Leading Provider in Mental Health, Substance Abuse, and Developmental Services. We are one of 40 community-based public providers of mental health, substance abuse, and developmental disability services throughout Virginia. The Commonwealth has designated the 40 CSBs as the single point of entry into publicly funded behavioral health and developmental services. HRCSB is supported through local, state and federal funds. We provide an array of programs and supports directly and through partnerships with other providers.