Operations Analyst

IntelliPro Group Inc.
Norfolk, VA
Job Title: Operations Analyst
Position Type: Contract (12 months, with possibility of extension)
Schedule: Rotating Shift Work / 6-week schedule, including weekends and holidays as needed
Location of assignment: 2700 CROMWELL DRIVE Norfolk, VA 23509
Pay Rate: $25/hr – $29/hr (W2)

Top Required Skills
1) Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels
2) Ability to work under pressure and make well thought out decisions
3) Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
4) Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients
5) Prior dispatch skills (911 operations centers, utilities operations centers, etc.)

What soft skill requirements do you have (team fit and personality requirements)?
• Strong communication skills both verbal and written
• Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams

High Level Project Overview:
High Level Project Overview: Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.
Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.

Preferred Years of Experience:
• Nice to have hands on dispatch/operations center experience

Education:
• Minimum High School Diploma/GED

Are there any specific companies/industries you’d like to see in the candidate’s experience?
• Prior utilities operations center experience or 911 operations center experience as an operations analyst

Preferred Interview Process Overview (High level):
• Onsite/In Person Interview - 6 Question Interview with STAR format

About Us:

Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

Posted 2026-06-19

Recommended Jobs

HVAC Service Technician-Residential

CLASSIC AIR CARE, LLC
Virginia Beach, VA

Job Description Job Description Description: One Hour Heating & Air Conditioning-Residential HVAC Service Technician – $50K–$100K+ | No Commercial | No On-Call Burnout Let’s be real, good tec…

View Details
Posted 2026-05-30

DevOps Engineer - Halifax Canada

NTT DATA, Inc.
Halifax County, VA

Req ID: 383583 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organi…

View Details
Posted 2026-08-03

Corporate Counsel, Amazon Leo (Satellites)

Amazon
Arlington, VA

Amazon Leo is Amazon’s low Earth orbit satellite network. Its mission is to deliver fast, reliable internet to customers and communities beyond the reach of existing networks. Join Amazon Leo's Legal…

View Details
Posted 2026-07-17

Speech Therapist Assistant

Bassett Physical Therapy
Martinsville, VA

Job Description Job Description Salary: $15-$25 per hour Bassett Physical Therapy/BPT Kidz is growing again! We are looking to add a Speech Language Pathology Assistant to our team for the Bas…

View Details
Posted 2026-07-17

Heavy Equipment Operator

Ulliman Schutte
Fredericksburg, VA

Job Description Job Description Salary: Join Ulliman Schutte!A national leader in heavy civil construction, building critical water and wastewater infrastructure that protects communities and …

View Details
Posted 2026-06-26

Technician

Excel Truck Group
Glen Allen, VA

Job Description Job Description Bring your experience to an organization that understands your expertise more! Level up your career as a diesel technician and join an established Freightliner dea…

View Details
Posted 2026-06-24

Equipment Operator $25-$34

Curtis Contracting, Inc.
Charlottesville, VA

Summary: Will operate one or several types of power construction equipment, such as motor graders, bulldozers, scrapers, tractors, front-end loaders to excavate, move and grade earth, erect structure…

View Details
Posted 2026-06-19

AI-Driven .Net Software Engineer (Security Clearance Required)

Block 3
Virginia

: Block 3 is a dynamic organization committed to leveraging data to drive innovation and growth. We are seeking a highly skilled and cleared Full Stack .Net Developer with robust development knowled…

View Details
Posted 2026-07-30

Caulker

Worcester Eisenbrandt Construction
Lexington, VA

Worcester Eisenbrandt (WEI) , a historic restoration construction company, is seeking experienced  Caulkers  to join our team in Lexington, VA. We offer full-time positions with competitive pay an…

View Details
Posted 2026-06-11