Dispatch Response Specialist

GardaWorld Security Services is Now Hiring a GSOC Dispatch Specialist!

Ready to suit up as a GSOC Dispatch Specialist?

This position has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team. Selectee must be able to work various shifts to include weekends and holidays.

What’s in it for you:

• Site Location: Richmond, VA
• Set schedule: 2:00pm - 10:00pm, 2nd Shift Evening
• Competitive hourly wage (DailyPay is available for GardaWorld employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

• Alarm Monitoring
• CCTV Monitoring
• Camera Surveys
• Answering phones; operate IP based telephone system
• Radio Dispatch; use multi-channel communications
• Radio and Call logging
• Operations support; routing of call information to the appropriate units for handling.
• Ensure timely and effective response to incidents, alarms, notifications, calls and other activities. related to the Security Operations Center and its role as a central alarm monitoring station.
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems.
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures.
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.)
• Other duties as assigned.

BASIC QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Formal Education, Licenses, and Certifications Required:

• Must possess a high school diploma or equivalent
• Must be able to pass any State-required training or other qualifications for licensing
• Pre offer, must successfully complete a Pre-test Assessment that demonstrates the following:
• Ability to multi-task
• Advanced decision making
• Active listening
• Effective communications skills
• Call management/etiquette
• Sentence clarity/spelling
• Quickly Access Situations (5Ws)
• Verbal/reading comprehension
• Problem solving
• Memory recall
• Interpersonal skills
• Attention to detail

Type and Length of Specific Experience Required:

• Demonstrated analytic and critical thinking skills and ability to prepare reports
• Ability to use logic and reasoning to reach conclusions and approaches to problem solving
• Demonstrated level of competency with advance computer systems
• Proficient computer skills including Microsoft Office applications
• Ability to communicate effectively with IT and Security Systems professionals
• Demonstrated ability to operate radio, telephone equipment and/or console monitors
• Ability to adapt in a dynamic work environment while possibly working under pressure

Knowledge and Skills Required:

• Effective oral and written communication
• Planning and organizing
• Proficiency with Microsoft Office Applications
• Problem solving
• Active listening
• Assess and evaluate situations effectively
• Synthesize facts, concepts, principles
• Identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly and accurately
• Advanced Creativity
• Multi-tasking
• Setting and achieving goals
• Logical/linear thinking
• Attention to detail
• Choosing from/among alternatives

OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION:
These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present.

• Associate degree or higher in Criminal Justice, Communications or related field
• Professional training and/or education in one or more of the following:
o Customer service
o Dispatch operations
o Security and/or emergency services
• Documented experience and competency in the following Security Software Systems:
o Access Control/ID systems (ProWatch a plus)
o Alarm Receiving Automation software (Onyx Works a plus)
o Incident Management and computer assisted dispatch software.
o CCTV/Video Management systems (MaxPro a plus)
o Mass Notification systems (Everbridge a plus)

• Experience in a modern 911 Call Center, Central Station Alarm Monitoring and Dispatch
• Operation, Technical Security Control Room, or similar environment
• Ability to learn through classroom and on the job training.

PHYSICAL REQUIREMENTS AND ENVIRONMENT:

• Environment: Office; minimal to no exposure to extreme temperatures is expected
• Major activity: Working on PC and using telephone/radio while sitting
• Physical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching.
• Must be able to submit to drug screening to the extent permissible by law
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work . Apply today – this could be more than a job! 26% of our corporate employees started as frontline workers.

If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you? Make sure to check out all our jobs! We also have tactical, concierge, and even casual roles available.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment .
116404