Front Desk Night Audit Clerk

: Job Details

Description

Massanutten Resort

The Night Audit Associate position serves as the primary point of contact for the Resort's onsite and offsite guests in the late evening and early morning. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, provides accommodation and amenity information, reconciles Resort accounts. Ideal candidates possess a general understanding of accounting principles and a desire to serve others.

Required

Customer service, problem-solving, math, and general computer skills.

Preferred

Prior customer service/guest relations experience

Prior Night Audit experience

General understanding of accounting principles

Typical Schedule

Days:

Varies, includes weekends and holidays

Hours:

11pm - 7am

Core Responsibilities

• Serve as primary point of contact for Resort guests
• Assist with check-in/check-out procedures
• Respond to phone and email inquiries
• Assist with reconciliation of Resort accounts
• Other duties as assigned by management

For more information, contact Ana at 540-289-4939.

Qualifications

Skills

Preferred

Written Communication

Novice

Verbal Communication

Novice

Team Oriented

Novice

Basic Computer Skills

Novice

Customer Service

Novice

Behaviors

Preferred

Team Player : Works well as a member of a group

Loyal : Shows firm and constant support to a cause

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Goal Completion : Inspired to perform well by the completion of tasks

Education

Preferred

High school diploma (or equivalent) or better.