Wire Fulfillment Ops Specialist - Essential Onsite

Wire Fulfillment Ops Specialist - Essential Onsite

As an Associate within Enterprise Payment Operations you will execute activities in a fast-paced, multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers. Wire Fulfillment is responsible for performing start of day and end of day tasks, management of all inbound and outbound domestic and international wire exceptions as well as management of several other payment related tasks.

Summary of Responsibilities & Expectations

• Performs the opening and closing of Federal Reserve and Swift gateways in alignment with all domestic and international wire processing

• Reviews and processes both incoming and outgoing wire requests

• Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance

• Manages several types of wire exceptions, inclusive of NSF, potential duplicates, repairs, etc.

• Performs correspondent bank (Nostro) funding and position management

• Expected to fully cross train on all wire functions and responsibilities

• Able to identify issues and risks associated with transactions and escalate appropriately

• Able to make effective independent decisions, when necessary

• Works with management to identify process improvement opportunities

• Able to communicate effectively and clearly within and across the value stream

• Contacts internal customers for wire authorizations and approvals

• Investigates and resolves customer issues with little or no assistance

• Able to manage independent workflow assignments autonomously

• Influences positive behaviors and integrative thinking

Location: This role is an essential position and requires onsite attendance

Schedules

• Hours of Operations are Monday through Friday, 6:00 a.m. to 7:30 p.m. EST

  • Associates must be available to work rotationally all shifts between Monday through Friday, 6:00am - 7:30pm EST

  • Associates are required to be on location Tuesdays, Wednesdays and Thursdays. Associates work at home Mondays and Fridays.

Basic Qualifications

• High School Diploma, GED, or equivalent certification

• At least 3 years of customer service or call center or banking operations experience

• At least 3 years of experience working in banking or the financial industry

• At least 1 year of experience using Microsoft Office or Google Suite

Preferred Qualifications

• At least 2 years of payment operations experience

• At least 1 year of wire transfer experience

• At least 4 years of experience working in banking or financial industry

• At least 2 years of experience using Microsoft Office or Google Suite

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $64,700 - $73,900 for Ops Specialist

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).