Health & Wellness Operations Manager

Celebrated as the #3 Top Workplace in the D.C. region for 2025 by The Washington Post since 2019, Goodwin Living is more than a team – it's a global family of individuals who represent more than 70 countries.

Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by The Washington Post every year since 2019 — and now nationally by USA Today . Since 2022, we’ve also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey. Here’s what they say makes us stand out:

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.

Valuing Our Team Members:  By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued. 

Location: Alexandria, VA

Pay: Between $27/hr and $30/hr based on experience

About the Position

The Health & Wellness Operations Manager is central to the coordination and integration of various interdepartmental functions including staffing, training, compliance, technology and systems, data analytics, and special projects, supporting all clinical departments: health care center (HCC), assisted living (AL), and the clinic.

Key Duties

• Manage staffing across all health and wellness departments (HCC, AL, clinic) to mitigate overtime needs. Keep leadership informed of staffing and overtime trends, making recommendations for ongoing improvement.
• Centralize payroll coordination across health and wellness including timecard review and approval, time off requests. Escalate special requests and issues to leadership or human resources as appropriate.
• Coordinate annual evaluations for all team members. Leads the timely submission of payroll and HR process forms, e.g., Personnel Action Request Forms (PARFs), status change memos, etc.
• Collaborate on training across health and wellness, supervising Advance Certified Nursing Assistants (ACNAs) to schedule and deliver First Aid/CPR training and lead the coordination of annual skills fair. Assists with departmental education needs in learning management system (Relias). Ensure all training and certification records to HR for record-keeping compliance.
• Initial point of contact for resolving work-related scheduling problems. Is the liaison between the team members and Administrator, referring the team members to the Administrator or human resources as needed.
• Monitor PTO and sick leave balances. Maintain a sick leave/PTO log to insure that leave slips are prepared and submitted on a timely basis. Reports excessive tardiness and sick leave to Administrator.

Job Requirements

• Associate’s degree required; Bachelor’s degree preferred.
• Certified Nursing Assistant license highly preferred.
• Must have at least 1-2 years’ prior experience with leading staffing, payroll administration, accounting, and general operations experience. Having this experience in a health care setting would be a differentiator.
• Must have First Aid/CPR instructor license.
• Must possess ability to deal tactfully and effectively with team members using strong written and verbal communication skills.
• Must be organized, flexible, detail oriented and work well under pressure.
• Must have strong computer skills, working knowledge of computerized payroll and accounting systems, as well as proficiency with Microsoft applications.

A Sampling of our Many Benefits!

  We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Tuition Assistance for Career Development
• Student Loan Repayment Program
• Paid Time Off
• Retirement Plan- 401(k)
• Referral Program: Earn a bonus for referring friends and family!
• DailyPay: Work and get paid the same day!
• Financial assistance with U.S. Citizenship application or DACA Renewal
• ESL classes
• Tutoring for ESL, Citizenship Test & GED
• Staff Emergency Grants
• Free Meals, Access to a Fitness Center, Pool, and More

About Goodwin Living

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has earned us Top Workplace recognition by The Washington Post since 2019 and, more recently, national recognition by USA Today . These honors reflect the culture our team members foster every day — one rooted in purpose, belonging, and growth.

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.