Utility Account Representative I

Job Duties:

The City of Virginia Beach Department of Public Utilities has an exciting opportunity in our Business Division's Line Fees workgroup as an Utility Account Representative . The Public Utilities Business Division services over 135,000 accounts representing a population of more than 450,000 Virginia Beach citizens.

The Line Fees workgroup is specifically responsible for calculating and collecting water and sewer connections fees and other utility related fees when properties initially connect to the City's water and/or sewer systems. This team works with engineers, developers, builders, contractors, home/business owners, and other City agencies to determine appropriate fees for new construction, as well as to add, remove, or relocate plumbing fixtures in residential, commercial, and multi-family properties completing renovations or additions. The Line Fees workgroup is also responsible for conducting total plumbing fixture counts to verify the that properties are being served by the appropriate size water meter. The selected individual will be part of a team committed to providing friendly and courteous customer service in a professional manner while routinely communicating with the public other City agencies by phone, email, and in person.

Duties for this position include:

• Reviewing building and construction plans to determine water and sewer connection fees
• Calculating and collecting water and sewer connection fees associated with new construction, renovations, and building additions for residential, commercial, and multi-family properties
• Interacting with residents, developers, builders, contractors, and other members of the public by phone, email, and in-person to provide information, address concerns, and solve problems
• Communicating with staff engineers and other City agencies
• Coordinating service requests with field personnel
• Sending correspondence to customers
• Using a variety of computer applications to initiate new accounts and perform research

The Line Fees workgroup also:

• Collaborates with contractors and other city agencies to ensure proper procedures are taken when structures are demolished
• Prepares water meter adequacy reviews
• Conducts research for historical water and sewer connection fees
• Coordinates and observes field dye tests for verification of City sewer connection
• Assists homeowners with the requirements to split water and/or sewer services for duplex properties
• Processes homeowner requests for ultra-low-flush toilet rebates
• Administers City-Wide Program interviews for eligibility of homeowners for reduction of water and/or sewer connection fees

We are looking for someone who is:

• Detail-oriented and able to perform work with a high degree of accuracy
• Analytical
• Organized and able to work independently and manage deadlines
• Able to follow policies and procedures
• Able to learn and recall a variety of procedures to carry out daily tasks
• Able to maintain confidentiality in handling customer issues
• Able to work with the public in a professional and diplomatic manner while consistently providing exceptional customer service
• Able to communicate well, both orally and in writing
• Self-motivated and has a desire to excel

The City offers a generous benefits package such as health, dental and life insurance, retirement and savings plans. Other key benefits include:

• 11 holidays plus 3 flexible personal holidays each year
• Paid Time Off (PTO) monthly accruals
• Maternity/paternity and parental leave
• Leave donation program
• Tuition Reimbursement
• Employee Assistant Program
• Professional Development

Official City :

Working Conditions:

Minimum Requirements:

MINIMUMS: Requires High school or GED plus one (1) year of experience in a field such customer service representative or customer care account representative in a utility setting; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Typing test may be required with a passing score of 30 words per minute. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Additional Requirements: DMV Transcript: Not Required CDL: Not Required DOT History: Not Required CPS Check: Not Required Physical: Not Required Respirator: Not Required Polygraph Review: Not Required Psychological Screening: Not Required Attachments Required:

Preferences:

• If you have any of the preferred experience above, please make sure this is explained in detail on your application.

Special Instructions:

• Please complete the application in its entirety. The application is the primary required document used to screen qualifications and years of experience. A resume does not replace a completed application. Fields on the application left blank, including but not limited to job duties, dates of employment, and hours worked, may cause your application to be incomplete.
• You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.
• Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you give us in the work experience section of this application. Be sure you are thorough in describing your skills and duties as you complete the work experience section. If the information cannot be verified you will not receive credit.
• Please provide a copy of any certifications or related professional licenses.

V RS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.