Tier I System Administrator

Will provide Operations and Maintenance (O&M) support for Azure on-premise environment.

Primary Responsibilities

• Provide services for Windows-based IT systems, perform assigned O&M tasks report task progress, provide feedback, and ensure tasks are completed on time.
• Perform continuous event monitoring and alert handling: monitor dashboards, ticket queues, etc. as the first line of defense.
• Perform initial triage and correlation: validate dashboard alerts, check known issues, determine scope/impact, assign priority/severity, and create/update tickets.
• Perform basic troubleshooting using runbooks: basic connectivity checks, simple config validation, service or device reboots when authorized, etc.
• Provide communication and coordination: inform stakeholders IAW notification matrix, engage OEM vendors at a basic level when authorized, and keep status updated in the ticket.
• Escalate when issues exceed runbook scope or time thresholds and hand off to Tier 2/3 with clear notes and diagnostic data.
• Develop and submit change requests as necessary.
• Produce capacity and performance reports, monitor and optimize IT system platform performance.
• Provide input on system O&M task documentation, e.g., security patching/system updates, planning and performing upgrades, troubleshooting, maintaining the security posture of IT systems.
• Provide written and verbal project updates to leadership, respond to, resolve, and document customer issues using the approved ticketing system.
• Provide input on sustainment of O&M processes and procedures (e.g., SOP) for server platforms.
• Provide input on disaster recovery, business continuity, and failover/cutover procedures.
• Provide input on support tools and documentation.

Requirements

• 3 years overall IT experience.
• 1+ years providing operations and administration support of Windows-based IT systems and services.
• Knowledge and experience with PowerShell.
• Knowledge and experience with DoD Security Technical Implementation Guides (STIGs).
• Knowledge and experience with Virtualization technology (Microsoft Hyper-V preferred).
• Knowledge and experience with Microsoft administration tools (e.g., WAC, Azure Arc., etc.)
• Strong communication skills capable of communicating technical concepts to senior system administrators.

Education And Certifications

• Required: High School Diploma
• Required: Active Secret Clearance
• Required: Security+ CE
• Required: Microsoft Certified: Azure Fundamentals
• Desired: Microsoft Certified: Azure Admin Associate

Job Location will be onsite in the Hampton Roads area in hybrid support model (split between Govt site and contractor facility).