Operations 24x7 Support (Sr System Administrator)-Night Shift / Sun -Weds (5:30PM-5:30AM)

Responsibilities for this Position

Location: USA VA Springfield
Full Part/Time: Full time
Job Req: RQ211057

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:
None

Job Family:
IT Infrastructure and Operations

Job Qualifications:

Skills:
Microsoft Windows, Storage Solutions, Unix Systems
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes

Job Description:

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to Support our intelligence customer in Springfield, VA.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

Night Shift / Sun - Weds 5:30pm - 5:30am

The Systems Administrator, working as an Operations 24x7 Support Technician, is a mission-essential teammate that actively provides tier 2+ Network & Infrastructure AQL/SLA Compliance and support of data center & user facing systems in an enterprise environment. Systems include but are not limited to: Virtual infrastructure (drive space management, high availability systems, etc), Unix/Linux systems, Microsoft Windows systems, Data Center LAN, Storage solutions, Oracle & SQL database and other high priority systems in support of critical CONUS and OCONUS operations. Ensures 99.99% uptime of enterprise systems in a 24/7 mission critical environment. The Operations Support Technician also provides oversight of the incident management process and the change execution process. The daily tasks are described as follows:

- Conducting real-time, pro-active SLA Compliance monitoring of compute, cloud and network resources across the enterprise.

- Responding, triaging, and troubleshooting system alerts indicating issues with data center components.

- Conducting hands-on administration and triage of virtual machines, hosts, and other IT devices via vCenter and other virtualized management interfaces. Administration consists of, but is not limited to: assessing all virtual resources, consoling into virtual machines, triaging virtual server issues, and restarting virtual machines.

- Providing first contact response and initial resolution for all associated, technical engineering lanes within the environment

- Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.

- Managing and tracking execution of authorized changes throughout the Change Management life cycle.

- Troubleshooting, accurately tracking and resolving assigned incidents

- Creating and tracking trend reports

- Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, service providers, and agency executives.

- Maintaining extremely accurate, high level reporting of all issues

- Connectivity monitoring and SLA Compliance of cloud-based systems

- Provisioning thin client software

- Actively contributing to continual improvement of IT Operations and processes

How would we describe our new teammate?

The ideal candidate is a skilled and trustworthy teammate that exhibits the attributes of professionalism, integrity, effective communication, trainability, and a high level of attentiveness. We would love to work with a teammate that is willing to stay coachable, grow, and always willing to help the team. Working in a 24x7, mission-essential Operations environment, our new teammate should be ready and willing to be punctual and present to help the customer on a consistent basis. A teammate that has a positive attitude that exudes "How can I help or make things better?" rather than "That isn't my job" is an absolute plus.

Additionally, we're also looking for the following:

Effective investigation, triage, and troubleshooting of tier 2+ issues in a virtual environment

Thrives in medium to high complexity environments, demonstrating excellent problem-solving skills and adaptability

Exceptionally keen attention to detail

Has an eye for innovation and constantly looks for ways to make the delivery of service more efficient

Has a deep understanding of enterprise-wide, operational awareness and the interconnection between systems and the mission at-large

Understands the extreme importance of timeliness and dependability, especially in a mission-essential function

What level of Education, Certification and Experience are ideal?

Bachelor's Degree in Computer Science, Information Technology, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

3+ years of experience in systems administration

Must meet current DoD 8140 IAT Level II requirements or higher

Working knowledge and understanding of the ITIL V4 framework with the intent of attaining ITIL V4 Foundations certification

Willingness to technically develop and gain additional technical certification is a must

Highly Desired hands-on experience in the following areas:

• Virtual host and Server administration. Experience with Linux-based operating systems is a plus
• Hands-on administration within a virtualized environment
• Enterprise-level monitoring suites/software (i.e. BMC BPPM/TrueSight, HP NNM, Splunk, WhatsUp Gold, Nagios, etc.)
• Maintaining detailed, operational awareness of various cross-functional, technical disciplines

Working experience with ITSM software suites, preferably ServiceNow

Must be eligible for a Top Secret/SCI clearance (with the ability maintain a CI poly)

Location: Customer Site

US Citizenship Required

GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

#RoverGSS

The likely salary range for this position is $104,550 - $141,450. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA VA Springfield

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

PI280319376

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.


At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to Support our intelligence customer in Springfield, VA.


HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT



Night Shift / Sun - Weds 5:30pm - 5:30am


The Systems Administrator, working as an Operations 24x7 Support Technician, is a mission-essential teammate that actively provides tier 2+ Network & Infrastructure AQL/SLA Compliance and support of data center & user facing systems in an enterprise environment. Systems include but are not limited to: Virtual infrastructure (drive space management, high availability systems, etc), Unix/Linux systems, Microsoft Windows systems, Data Center LAN, Storage solutions, Oracle & SQL database and other high priority systems in support of critical CONUS and OCONUS operations. Ensures 99.99% uptime of enterprise systems in a 24/7 mission critical environment. The Operations Support Technician also provides oversight of the incident management process and the change execution process. The daily tasks are described as follows:


- Conducting real-time, pro-active SLA Compliance monitoring of compute, cloud and network resources across the enterprise.


- Responding, triaging, and troubleshooting system alerts indicating issues with data center components.


- Conducting hands-on administration and triage of virtual machines, hosts, and other IT devices via vCenter and other virtualized management interfaces. Administration consists of, but is not limited to: assessing all virtual resources, consoling into virtual machines, triaging virtual server issues, and restarting virtual machines.


- Providing first contact response and initial resolution for all associated, technical engineering lanes within the environment


- Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.


- Managing and tracking execution of authorized changes throughout the Change Management life cycle.


- Troubleshooting, accurately tracking and resolving assigned incidents


- Creating and tracking trend reports


- Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, service providers, and agency executives.


- Maintaining extremely accurate, high level reporting of all issues


- Connectivity monitoring and SLA Compliance of cloud-based systems


- Provisioning thin client software


- Actively contributing to continual improvement of IT Operations and processes



How would we describe our new teammate?


The ideal candidate is a skilled and trustworthy teammate that exhibits the attributes of professionalism, integrity, effective communication, trainability, and a high level of attentiveness. We would love to work with a teammate that is willing to stay coachable, grow, and always willing to help the team. Working in a 24x7, mission-essential Operations environment, our new teammate should be ready and willing to be punctual and present to help the customer on a consistent basis. A teammate that has a positive attitude that exudes "How can I help or make things better?" rather than "That isn't my job" is an absolute plus.


Additionally, we're also looking for the following:


Effective investigation, triage, and troubleshooting of tier 2+ issues in a virtual environment


Thrives in medium to high complexity environments, demonstrating excellent problem-solving skills and adaptability


Exceptionally keen attention to detail


Has an eye for innovation and constantly looks for ways to make the delivery of service more efficient


Has a deep understanding of enterprise-wide, operational awareness and the interconnection between systems and the mission at-large


Understands the extreme importance of timeliness and dependability, especially in a mission-essential function



What level of Education, Certification and Experience are ideal?


Bachelor's Degree in Computer Science, Information Technology, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.


3+ years of experience in systems administration


Must meet current DoD 8140 IAT Level II requirements or higher


Working knowledge and understanding of the ITIL V4 framework with the intent of attaining ITIL V4 Foundations certification


Willingness to technically develop and gain additional technical certification is a must


Highly Desired hands-on experience in the following areas:

• Virtual host and Server administration. Experience with Linux-based operating systems is a plus
• Hands-on administration within a virtualized environment
• Enterprise-level monitoring suites/software (i.e. BMC BPPM/TrueSight, HP NNM, Splunk, WhatsUp Gold, Nagios, etc.)
• Maintaining detailed, operational awareness of various cross-functional, technical disciplines

Working experience with ITSM software suites, preferably ServiceNow


Must be eligible for a Top Secret/SCI clearance (with the ability maintain a CI poly)


Location: Customer Site


US Citizenship Required


GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays