VSP - Help Desk Analyst 4 - 100% On Site
Local Candidates Strongly Preferred.
The Help Desk Analyst will support VSP's new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.
Knowledge, Skills, and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Required/Desired Skills| Skill Required /Desired Amount of Experience | |||
| Advanced computer skills are required that aligns with the Job Description | Required | 8 | Years |
| Ability to multitask and to determine root cause of problems and implement solutions, | Required | 8 | Years |
| Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions | Required | 8 | Years |
| customer relations skills | Required | 8 | Years |
| good verbal and written communication skills | Required | 8 | Years |
| proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) | Required | 8 | Years |
Recommended Jobs
Database Administrator (DBA)
Position Overview The Database Administrator (DBA) is responsible for the architecture, implementation, maintenance, and optimization of organizational databases. This role ensures the security, i…
Primary Care Physician at ChenMed Virginia Beach, VA (Virginia Beach)
Primary Care Physician job at ChenMed. Virginia Beach, VA. We're unique. You should be, too.We're changing lives every day. For both our patients and our team members. Are you innovative and entrepr…
Senior SAR Integration Engineer
Responsibilities Overview: We are seeking an experienced Senior SAR Integration Engineer to lead enterprise-level integration efforts across mission-critical programs. This role focuses on ens…
Sales Associates
Job Description Job Description Painted Tree is a family and business unlike any other. We strive to support the goals of average small businesses by welcoming them into our stores and treating t…
Beauty Advisor
Sephora is seeking a Beauty Advisor in Springfield, United States. This part-time position involves delivering personalized beauty consultations, staying abreast of beauty trends, and driving sales. C…
EQUOP
Job Description Job Description Overview SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of whol…
Financial Accountant - Remote
Are you a detail-oriented accountant looking for a flexible and rewarding opportunity? We are a growing, people-focused accounting firm specializing in serving small businesses and nonprofit organizat…
Explore Salem: Where Care Meets the Blue Ridge Beauty!
Registered Nurse - Progressive Care - Travel - (PCU RN) Experience the charm of Salem, Virginia, as a Progressive Care Registered Nurse in a dynamic 15-bed PCU at a Level 2 Trauma center. Immerse you…
Technical Support Analyst
Title: Technical Support Analyst Location: Richmond, VA 23219 (Onsite) Duration: Long Term Overview: Issues new workstations to incoming employees, coordinates issuance during employee o…
Climber - Lexington, VA
Job Description Job Description ESSENTIAL FUNCTIONS ~ Always follow and help enforce safe practices and rules Climb, prune, and remove trees according to Foreperson’s directives Load an…