Senior Technical Support Engineer

Desktop Support Specialist (100% Onsite – Dulles, VA)

Full-Time | 7AM–4PM or 8AM–5PM | Expert-Level IT Support

A well‑established, nationally recognized organization is seeking an experienced Desktop Support Specialist to provide onsite support for a local office while also assisting remote users across multiple locations. This role is ideal for someone who thrives in a fast‑paced environment, enjoys variety, and excels when working independently as the onsite face of IT.

Key Responsibilities

• Provide Level 1 & Level 2 technical support to both local and remote employees
• Support users via walk-up, phone, chat, and email
• Troubleshoot a wide range of issues within a Microsoft 365 cloud environment
• Document incidents in the ticketing system and escalate when needed
• Act as the primary onsite technical resource for all desktop-related issues
• Train users on hardware, software, and best practices
• Create and maintain process documentation during downtime

Top Technical Skills (Highlighted)

• M365 / Office 365 Suite — Outlook, Teams, OneDrive, SharePoint
• Windows 11 support
• Intune device management
• Entra ID / Azure AD
• Remote troubleshooting & remote support tools
• Defender for Endpoint / endpoint security
• DNS, DHCP, IP, and connectivity troubleshooting
• ITIL fundamentals (Incident, Change, Asset Lifecycle)

Technical Environment

• Lenovo laptop environment with Windows 11
• Third‑party vendor handles imaging and hardware deployment
• Ticket mix: ~70% email/self-service and ~30% walk-up
• Support channels: ~70% remote / 30% in-person
• Volume includes supporting a large nationwide user base

A Typical Day

• Begin by reviewing email, messages, and the ticket queue
• Prioritize urgent requests and walk the office floor for visibility
• Address walk-up support needs (PC setup, application issues, printer mapping, performance issues, password resets, VDI troubleshooting, etc.)
• Collaborate with other IT team members across locations to resolve escalations
• Maintain professionalism and clear communication with staff at all levels

Qualifications

• Strong experience resolving Level 1–2 issues in a Microsoft cloud environment
• Solid troubleshooting skills, both onsite and remote
• Ability to diagnose connectivity and networking issues (DNS, DHCP, IP conflicts)
• Excellent communication skills for technical and non-technical audiences
• Ability to work independently with minimal supervision
• Strong attention to detail and adherence to established processes
• Proven initiative in identifying gaps and improving user support

Experience Level

Expert-Level Desktop Support / IT Support Specialist

This is a Contract position based out of Sterling, VA.

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Sterling,VA.

This position is anticipated to close on Feb 14, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.