Operations Manager

Job Description

Job Description

ABOUT US

We are one of the largest private real estate lenders in the Mid-Atlantic, located in McLean, VA, and have deployed more than $2 billion in capital since 2012. We provide financing solutions for residential and commercial real estate investors and developers and have been recognized by Inc. 5000, the Financial Times, and the Washington Business Journal as one of America's fastest-growing companies.

We're seeking an in-office , highly driven Operations Manager to partner directly with the CEO and lead operational execution across the lending platform. This role is ideal for a hands-on operator who thrives in fast-paced environments, enjoys solving complex operational challenges, and can build scalable processes while leading teams through growth and change.

Why Join US

• Direct access to the CEO and executive leadership team.
• Opportunity to build and shape a newly created leadership role.
• Significant influence across six departments and the entire lending lifecycle.
• Growing company with strong market presence and continued expansion plans.
• Ability to make an immediate and measurable impact on business performance.
• $130,000-$150,000 Base + Bonus

Who Will Thrive Here

You are:

• Highly organized and process-oriented.
• Comfortable holding people accountable while remaining approachable.
• Respected because you lead by example.
• Willing to roll up your sleeves and work alongside your team when needed.
• Calm under pressure and capable of managing competing priorities.
• Focused on execution rather than titles.
• Energized by fixing problems, improving systems, and building scalable operations.

JOB SUMMARY

This is a newly created leadership position reporting directly to the CEO. The Operations Manager will oversee six critical departments across the lending lifecycle:

• Processing
• Underwriting Support
• Post-Closing
• Construction Draws
• Loan Servicing
• Technology

The ideal candidate is not a pure strategist. We are looking for an operator who enjoys getting into the details, solving problems, improving processes, coaching leaders, and ensuring work is completed accurately and on time.

This individual will lead through team leads and department supervisors while maintaining visibility into the day-to-day workflow of the business.

Loan Operations Leadership

• Own the operational flow of loans from application through funding, servicing, and payoff.
• Monitor loan pipeline activity and proactively remove operational bottlenecks.
• Ensure loan files move efficiently between departments without unnecessary delays.
• Drive accountability around turnaround times, quality standards, and service levels.

Process Improvement & Workflow Optimization

• Evaluate existing workflows and identify opportunities for improvement.
• Build, document, and refine SOPs, operational procedures, and controls.
• Improve checklist execution and quality assurance processes.
• Create scalable systems that support continued company growth.
• Analyze root causes of recurring operational issues and implement long-term solutions.

Team Leadership

• Lead and develop department team leads across six operational functions.
• Establish KPIs, accountability standards, and performance expectations.
• Coach leaders to improve productivity, communication, and execution.
• Help evaluate organizational structure and make recommendations for team alignment and efficiency.

Quality Control & Accountability

• Ensure work is completed accurately before moving to the next stage of the loan lifecycle.
• Reduce rework caused by incomplete or inaccurate processing.
• Create a culture of ownership, attention to detail, and continuous improvement.
• Maintain high standards in a fast-paced, deadline-driven environment.

Executive Partnership

• Serve as the CEO's operational partner.
• Provide visibility into operational performance, team productivity, and workflow challenges.
• Recommend process, staffing, and organizational improvements.
• Help drive operational strategy while remaining actively involved in execution.

Qualifications

Required

• 5+ years of operations leadership experience.
• Experience managing managers, team leads, or supervisors.
• Proven success improving operational workflows and business processes.
• Strong organizational, project management, and problem-solving skills.
• Experience leading teams in a high-volume, deadline-driven environment.
• Excellent communication and interpersonal skills.
• Ability to balance speed, quality, and customer experience.

Preferred

• Experience in lending, mortgage, private credit, real estate finance, fintech, or financial services.
• Background in operational transformation, business process improvement, or management consulting.
• Experience overseeing multiple functional teams simultaneously.
• Bachelor's degree in Business, Finance, Economics, or a related field.