Insurance Verification Coordinator

Job Description

Job Description

Celebrated as the #3 Top Workplace in the D.C. region for 2025 by The Washington Post since 2019 , Goodwin Living is more than a team – it's a global family of individuals who represent more than 70 countries.

Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by The Washington Post every year since 2019 — and now nationally by USA Today . Since 2022, we’ve also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey. Here’s what they say makes us stand out:

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.
• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.

Role Summary:

In essence, an insurance verification specialist is responsible for verifying accurate insurance benefit information in a timely manner. The position may be located in physician offices, hospitals, nursing homes, or other healthcare facilities

The pay for this role is $32/hr-$34/hr

The hours for this role are Monday-Friday, 8:00am-4:30pm

Job Duties:

• Benefit Verification: Contacting insurance carriers or utilizing payer portals to verify active coverage, deductibles, co-pays, and network status prior to appointments.

• Patient Communication: Notifying patients of their out-of-pocket costs, explaining coverage details, and setting up payment arrangements.

• Clear communication of patient benefit information relayed to intake and billing teams.

• Documentation : Accurately updating billing systems and electronic health records (HER) with verified demographic and insurance policy data.

• Dispute Resolution : Collaborate with clinical staff, provider offices, and insurance companies to resolve billing discrepancies or missing information.

• In addition to these general duties, an individual employer may request that you perform other duties that fit with your training and background experience or provide further training for new duties.

Qualifications:

• High school diploma required, and bachelor’s degree preferred

• Understanding medical terminology, medical billing practices, and HIPAA privacy regulations.

• Ability to clearly explain financial responsibilities to patients and negotiate with insurance carriers.

• Proficiency in practice management software, web-based payer portals and Microsoft Office.

• 2 years of billing and reimbursement experience preferred.

• Ability to be self-directed in accomplishing the coordination and decision-making responsibilities of this position and be resourceful in problem solving.

• Knowledge of insurance regulations, billing, and reimbursement requirements.

• Knowledge of Medicare, MA, HMO, and insurance coverage determinations, including Medicare secondary payer information.

• Basic understanding of ICD-10 coding concepts and resources

A sampling of our many benefits!

We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:

• Paid Time Off
• Health Insurance
• DailyPay: Work and get paid the same day!
• Tuition Assistance for Career Development
• Financial assistance with U.S. Citizenship application or DACA Renewal
• Tutoring for ESL, Citizenship Test & GED
• Staff Emergency Grants
• Free Meals, Access to a Fitness Center, Pool, and More

About Goodwin Living

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #2 in 2024!

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.