Recovery Specialist
As a Recovery Specialis t , you’ll play a key role in rebuilding connections with past customers whose accounts have been charged off. You’ll use strong communication skills, good judgment, and legal process awareness to create win-win solutions that benefit both the customer and the company.
What You'll Do:
- Reconnect with customers to reestablish relationships and offer realistic payment options
- Negotiate payment arrangements that bring accounts current or pay off balances
- Identify accounts eligible for legal action and initiate next steps
- Use critical thinking to resolve customer concerns or escalate when needed
- Balance empathy and assertiveness over the phone with a professional, positive tone
- Document interactions and outcomes accurately using internal systems
- Work collaboratively with legal and collections teams to meet recovery goals
Requirements
Qualifications:
- 2+ years of experience in collections, customer service, or call center roles
- Strong communication and negotiation skills
- Ability to make thoughtful decisions that align with business needs
- Comfort working in Microsoft Office and internal systems
- A high level of integrity, professionalism, and attention to detail
- College degree preferred
You'll be a good fit if you:
- Enjoy solving problems and helping people
- Are confident and professional on the phone
- Stay calm under pressure and know when to escalate
- Thrive in fast-paced, goal-driven environments
- Understand the value of respect, connection, and second chances
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k,)
- Life Insurance
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Employee Discount
- Employee Assistance Program
Recommended Jobs
Instructor
Basketball Instructor / Official i9 Sports is the nation's first and largest provider of youth sports leagues, camps and clinics whose mission is to help kids succeed in life through sports. We of…
Technical Change Process Engineer
Technical Change Process Engineer Position Description CGI Federal has an exciting opportunity for a Technical Change Process Engineer within our Intel sector advancing the national security mis…
Au Pair
We are looking for an Au Pair to look after our 3 wonderful hildren and 1 dog from Monday to Thursday. The hours are 7am to 5 pm. Duties include: - playing tennis/swimming during summer break - help w…
Cleaner
Job Title: Overnight Cleaner Job Description This is a 4-week project where candidates are needed to help deep clean the kitchen area. Responsibilities include cleaning walls, floors, and equip…
Production Assembler
Production Assembler Assist in all facets of the assembly and manufacturing of commercial and industrial HVAC heat exchangers. Working from shop drawings, procedures and/or other written, verbal o…
Principal Associate, Data Scientist - US Card (Marketing)
Overview Principal Associate, Data Scientist - US Card (Marketing) Data is at the center of everything we do. As a startup, we disrupted the credit card industry by individually personalizing e…
Service Coordinator (Clerical)
SERVICE COORDINATOR (CLERICAL) Job Title: Service Coordinator (Clerical): Manassas, VA Compensation: $40,000- $55,000 annual salary Job Summary: The Service Coordinator is respon…
Physical Therapist
Travel Physical Therapist (PT) Company: Fusion Medical Staffing Location: Facility in Staunton, Virginia Job Details Fusion Medical Staffing is seeking a skilled Physical Therapist for a…
Family Law Associate Attorney
Pay: $120,000.00 - $140,000.00 per year Why This Is a Great Opportunity Join a well-established, growing family law firm with a strong reputation in its markets Flexible work arrangements a…
Montessori Primary Directress
We operate on a 4-day academic school week, Monday-Thursday, 8:00 AM-3:00 PM. Fridays are a half day Catechesis of the Good Shepherd Atrium program. Beyond teaching, duties will include maintaining an…