Veterinary Client Service Representative

Description

Position at Leesburg Veterinary Hospital

Veterinary Client Service Representative

Full-Time

Leesburg, VA

Leesburg Veterinary Hospital is looking for a client service representative to join our team as part of the Thrive Pet Healthcare community.

At Leesburg Veterinary Hospital, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.

About You

As a Client Service Representative, you'll play an important role in pets' lives by providing comprehensive care throughout their journey. Your life-changing work will range from scheduling appointments for sick or well pets and handling client payments to ensuring patients charts are accurate and up to date.

Experience & Skills Requirements:

• At least 1 year of client service experience (preferably in a medical or veterinary setting)

• High School Diploma or Equivalent

• Excellent Communication skills

• Excellent time management skills

Role Responsibilities:

• Greet clients and patients in a warm, professional manner both in person and by phone

• Schedule appointments, confirm visits and manage reminder systems

• Accurately maintain client and patient records in the practice management system

• Handle check-ins, check-outs, payments and invoice processing

• Communicate estimates, services and follow-up care clearly to clients

• Coordinate effectively with veterinary staff to support patient flow

• Assist in administrative duties such as filing, scanning, and supply orders

• Maintain a clean and welcoming reception area

• Manage sensitive or emotional client situations with empathy and discretion

About the Hospital

Leesburg Veterinary Hospital is a general practice located in Leesburg focusing on primary care for dogs and cats. Our hospital has an up-beat flow and a loyal client base. We pride ourselves on providing excellent patient care.

We are open Monday - Friday from 8 am to 6pm and Saturday from 8 am to 2 pm

Serving Leesburg, Ashburn, Purcellville and Lansdowne

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay

• 401(k) with employer match

• Mental health resources, including 24/7 access to Lyra Health

• Paid parental leave

• Purr-ental leave for when you adopt a pet

• Employer-sponsored childcare and elder care

• Personalized care for every family-forming journey

• Discretionary funds and FREE CE courses

• Pet perks and veterinary service discounts

• Student loan management tools and assistance

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive With Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU

• Live, virtual interactive workshops to develop valuable leadership skills

• A program to designed to teach you the fundamentals of running a pet hospital

• Scholarship opportunities and tuition reimbursement

• Move into any specialty, hospital type, or environment – across the nation.

• Leadership training for a thriving and long career in the veterinary profession.

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.