Police Dispatch Shift Supervisor

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VCUPD has an exciting opportunity for a Police Dispatch Shift Supervisor to join our team!

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It's a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Summary:

The Police Dispatch Supervisor will provide supervisory support, advice and leadership in the workplace to assigned shift communications personnel; to ensure calm, quality, effective, and accurate responses to calls and dissemination of information. This position also serves as an Emergency Communications Officer.

Minimum Qualifications

• High School diploma or GED required, college degree preferred.
• Possession of current DCJS Basic Dispatch certification, VCIN Full Access certification and valid DMV operator's license.
• Several years' experience in police emergency communications or similar working environment required.
• Must have considerable knowledge and skills in managing and prioritizing emergency communication incidents.
• Experience in team building, staff development and training.
• At least two years supervisory experience.
• Must have never been convicted of a felony or a crime involving moral turpitude.
• Must have knowledge of supervisory concepts.
• Knowledge of the University's performance management policies, department's personnel policies and procedures, emergency communications practices and terminology as well as guidelines of the work area is required.
• Requires a high level understanding of operating policies and procedures and the ability to apply these to complex administrative problems.
• Requires the ability to analyze all emergency situations to determine course of action and solve problems; excellent judgment and decision making skills.
• Dependable work ethics.
• Excellent oral and good written communications skills.
• Extensive use of computers to retrieve and input information.
• Ability to fit into a team environment characterized by shared accountabilities.
• Ability to train staff, assist in assessing needs, developing resources and enhancing technology and procedures for an emergency communications center.
• Ability to work rotating shifts, may be assigned mandatory overtime up to 12 hours.
• Demonstrated experience working in and fostering a diverse faculty, staff and student environment or commitment to do so as a staff member at VCU.

Preferred Qualifications

• Previous experience as a dispatch supervisor

Salary Range: $53,750 - $68,700

Position Details:

Department: Employment Type: UF - University Employee FT Restricted Status: FTE: 100 Exemption Status: Non-Exempt