Operations Customer Support (In-Office, Roanoke VA)

Job Description

Job Description

Asset Lifecycle Management Specialist

Location: Roanoke, VA (In-Office)

Employment Type: Full-Time

About the Role

At 2NSystems, we don’t just manage assets—we optimize the performance and lifecycle of critical infrastructure that powers data centers across the country.

We’re looking for a highly organized and detail-driven Asset Lifecycle Management Specialist who thrives in a fast-paced environment and enjoys coordinating across teams, solving problems, and driving efficiency. In this role, you’ll play a key part in ensuring our customers’ assets are tracked, maintained, and optimized from start to finish.

If you enjoy working with data, schedules, and cross-functional teams—and want to be part of a growing company in the mission-critical space—this is a great opportunity to build your career.

About 2NSystems

2NSystems is an industry leader in data center and critical facility systems, products, and turnkey services. We ensure mission-critical facilities are properly powered, cooled, monitored, and protected.

We operate on a nationwide scale, delivering industry-leading solutions and project management to customers across the U.S. Our mission is simple: to simplify and strengthen the complete lifecycle of critical infrastructure.

Our core values—Alignment, Discipline, Respect, Partnership, Professionalism, Results, and Transparency—drive everything we do.

What You’ll Do

• Coordinate and place warranty orders to support customer needs
• Develop and manage production and service schedules to align with operational priorities
• Monitor inventory levels, production progress, and workflow efficiency
• Adjust schedules and priorities to meet changing demands and deadlines
• Collaborate cross-functionally with operations, engineering, and other teams
• Track and report on asset lifecycle data, progress, and performance
• Maintain accurate documentation in internal systems and customer platforms
• Identify opportunities for process improvement and operational efficiency
• Support continuous improvement initiatives across the organization

What We’re Looking For

• 2–4 years of experience in operations, scheduling, logistics, or a related field
• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication skills (written and verbal)
• High attention to detail and problem-solving mindset
• Strong analytical skills and comfort working with data
• Ability to collaborate across teams and levels of the organization
• A proactive, adaptable, and team-oriented approach

What Sets You Apart

Experience in manufacturing, operations, or supply chain environments, Familiarity with asset tracking or lifecycle management systems, and Passion for process improvement and efficiency.

Benefits & Perks

At 2NSystems, we believe in supporting our employees both professionally and personally. Our benefits package includes:

• Generous PTO: 3 weeks of paid time off
• Paid Holidays: 9 company holidays + 1 floating holiday (your birthday!)
• Medical Coverage: Company pays 100% of the lowest-cost plan
• Additional Medical Support: Contributions toward dependent coverage
• Dental & Vision: Company covers 50% of premiums
• 401(k) with Match: Up to 4% company match
• Life Insurance: Company-paid at 2x salary
• Telehealth Services: Covered by the company
• Career Development: Training programs and growth opportunities
• Team Culture: Collaborative, supportive, and growth-focused environment

Work Environment

This is an in-office role based in Roanoke, VA, with standard business hours (Monday–Friday, 7:30 AM – 5:00 PM EST). The role is primarily desk-based, with regular collaboration across teams.

Why Join 2NSystems?

This is more than just a scheduling role—it’s an opportunity to:

• Gain exposure to large-scale, mission-critical infrastructure
• Work cross-functionally across multiple departments
• Contribute directly to operational success and customer satisfaction
• Grow your career in a fast-moving and expanding industry