Technical Support Engineer

Job Description

Job Description

Our incredible client in Ashburn, VA is looking for a Technical Support Engineer
to join their team! Reporting to the Technical Support Manager, the Technical Support Engineer will join the team in Ashburn, VA.

You’ll work closely with the sales team to specify custom monitoring solutions for data center owners and operators. You demonstrate your expertise by working with both engineers and C-suite executives, providing support on- site, by email, and by phone. You know how to explain technical concepts to non- technical people.

You have great experience diagnosing and troubleshooting EPMS issues relating to low voltage (480V) applications, power metering, networking, PLC/HMI integration and common industry communication protocols. You’ve proven you can work together with both internal teams and customer contacts to provide timely resolution to facility power issues.

Compensation: $DOE
Location: Ashburn, VA
Schedule: Mon – Fri, 8:00AM – 5:00PM Hybrid

Technical Support Engineer Responsibilities:

• Developing Electrical Power Monitoring System solutions (EPMS)
• Advise sales team and customers on product selection for their projects.
• Assist our customers with configuration and setup of hardware and software.
• Provide customer training for commissioned systems.
• Develop documentation for the as-built system
• Respond to service requests from customers, both on-site and remote.
• Work well in a customer-facing position in a team environment
• Travel up to 20%

Technical Support Engineer Requirements:

• College degree or technical diploma (*Will consider New Electrical Engineer Grads)
• Knowledge and experience in fundamentals of electronics, electrical technology and basics of energy meters
• Demonstrated interest in technology, particularly related to electronics, instrumentation, or process control
• Interest in developing your skills and understanding process control applications
• Experience working in customer support or in a similar role involving the fundamentals of electrical systems
• Strong problem-solving skills
• Experience working with end customers
• Ability to communicate technical information to non-technical stakeholders

Technical Support Engineer **PREFERRED Requirements:

• Experience working with sophisticated data center owners/operators.
• Experience working with LV/HV meters
• Knowledge of industry trends and best practices in data center operations and industrial manufacturing settings

Benefits :

• Day 1 - Health, Vision, Dental – Client covers 80% of employee premium, 401K with 4% match, PTO, All Federal Holidays, No wait on any benefits.

Company Description

Our mission:
Consistently provide client experiences focused on what they value most.

At PrideStaff, it’s all about you. Whether you’re an entry-level worker or a senior executive, an HR Manager or a front line supervisor, our goal is to understand what matters to you – your goals, your priorities, your success. Our locally-owned offices seek to understand your needs and track results, measure feedback, and keep it personal. Everything we do is designed to serve you better, and our ten years of being recognized as among the top 1% in the industry tell us we are doing something right!

Company Description

Our mission:\r\nConsistently provide client experiences focused on what they value most.\r\n\r\nAt PrideStaff, it’s all about you. Whether you’re an entry-level worker or a senior executive, an HR Manager or a front line supervisor, our goal is to understand what matters to you – your goals, your priorities, your success. Our locally-owned offices seek to understand your needs and track results, measure feedback, and keep it personal. Everything we do is designed to serve you better, and our ten years of being recognized as among the top 1% in the industry tell us we are doing something right!