IT Services Manager
Main purpose of the Role: Manage all infrastructure aspects for the Americas agencies. Serve as the senior technician in the region.
Major areas of responsibility: Responsible for IT Infrastructure and support of all countries in America region
Main Tasks:
- Develop requirements, outlines, budgets, and schedules for information technology projects/Maintenance
- Oversee all phases of project from conception to completion.
- Manages all support routines.
- Manage Region IT Security policy
- Manage team of consultants, Technicians, developers, and analysts.
- Ensure training and up to date knowledge is maintained with team.
- Review working processes and consult.
- Meet Global IT SLA
- Solicit feedback from customers to improve support
This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Function:Countries & Business Development
REQUIREMENTS
Bachelor’s degree in IT or related discipline; Master preferred
Project Management certification and demonstrated experience - Develops project plans;
Coordinates projects; Communicates changes and progress;
Completes projects on time and budget; Manages project team activities.
Experience in global company a must
Minimum 7+ years solid IT Technical experience
Experience in matrix management a must.
Wide experience in training the managers and employees
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