Assistant General Manager - Holiday Inn Suites

The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly renovations take place at all of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations, enrich our guest experience, and perfect our hospitality. Beyond our current location, the Harrison Group is always looking to the horizon for new opportunities to expand and transform other markets. Join us on our exciting journey as we continue to evolve and grow.

Situated along a breathtaking stretch of the Virginia Beach Boardwalk, Holiday Inn & Suites Virginia Beach – North Beach isn’t just a favorite destination for families, friends, and business travelers—it’s also an incredible place to build your career in hospitality.

We are a 238-room oceanfront resort offering private balconies, three on-site restaurants, a complimentary movie theater, and kid-friendly attractions like Splash Kamp and lagoon-style pools. Our team helps create memorable experiences for vacationers and event guests from around the world—and we’re proud of the warm, welcoming atmosphere we foster not just for our guests, but for each other.

Basic Purpose

The Assistant General Manager (AGM) supports the General Manager in overseeing the daily operations of the hotel to ensure efficient performance, financial success, and superior guest satisfaction. This role provides leadership across departments, maintains compliance with company and brand standards.

Organizational Scope

This position reports directly to the General Manager and supervises staff across front office, housekeeping, maintenance, and other assigned hotel functions. The AGM partners with the General Manager on budgeting, forecasting, sales initiatives, and operational strategies to achieve both short- and long-term goals.

Essential Functions

• Provide leadership and direction to hotel employees, fostering a culture of accountability, teamwork, and service excellence.
• Oversee daily operations of front office, housekeeping, maintenance, and related departments to ensure standards are consistently met.
• Act as Manager-on-Duty, addressing guest concerns, emergencies, and operational needs in the absence of the General Manager.
• Recruit, interview, hire, train, and develop hotel staff, conduct and document performance evaluations.
• Monitor financial performance and assist with budgeting, forecasting, and reporting; identify and act on opportunities to control costs and increase revenue.
• Partner with the sales and marketing team to support group and transient business and improve occupancy and RevPAR performance.
• Conduct daily property walk-throughs to inspect cleanliness, maintenance, safety, and adherence to brand standards.
• Monitor guest feedback (surveys, online reviews, loyalty programs) and implement improvements to service delivery.
• Enforce company policies and procedures, administering corrective action when necessary.
• Ensure compliance with all safety, health, and security regulations, as well as franchise and brand audit requirements.
• Maintain staff schedules, ensure adequate coverage, and adjust staffing to meet business demands.
• Support succession planning efforts by identifying and mentoring high-potential employees.
• Represent the property in community engagement, tourism, or hospitality-related activities as needed.
• Complete special projects and tasks assigned by the General Manager accurately and efficiently.

Knowledge, Skills, And Abilities (KSAOs)

• Strong leadership and supervisory skills with the ability to motivate, coach, and develop employees.
• Excellent communication skills, both verbal and written, with strong interpersonal and guest-relations abilities.
• Proficiency in hotel management systems (PMS, POS, RMS) and Microsoft Office Suite.
• Knowledge of hotel operations, revenue management metrics (ADR, RevPAR, occupancy), and industry best practices.
• Strong organizational and analytical skills with the ability to interpret financial statements.
• Skilled in problem-solving, crisis management, and conflict resolution.
• Familiarity with OSHA, ADA, and employment law compliance as related to hotel operations.

Education And Experience

• Bachelor’s degree in Hotel Management, Business Administration, or related field preferred.
• Minimum of three years of hotel industry experience, including prior supervisory or management experience, required.

Physical Requirements

• Prolonged periods of standing and walking the property to conduct inspections.
• Frequent movement between guest areas, back-of-house spaces, and office settings.
• Ability to sit at a desk and work on a computer for extended periods when required.
• Must be able to lift up to 15 pounds at times.
• Ability to work flexible schedules including evenings, weekends, and holidays as required.

Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.