Hospital Revenue Cycle Analyst (Onsite) - Augusta Health

Overview

At Augusta Health, your work matters and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

Why Join Augusta Health?

We believe in taking care of the people who care for our community. That’s why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance. Whether you're launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential - personally, professionally, and financially.

Explore our Benefits, current Hiring Incentives, and our Taking Care of Us initiative - which embraces Belonging , Respect , Inclusion , Diversity , Growth , and Equity ( B.R.I.D.G.E. ) - to see how we invest in our team members and culture.

Total Rewards & Benefits ( may vary by position ):

• Comprehensive insurance package including medical, dental, and vision coverage
• Retirement savings plans and financial wellness support programs
• Generous paid time off and flexible scheduling to promote work-life balance
• Career development programs including clinical ladders, shared governance, and advancement opportunities
• Personalized onboarding with dedicated preceptors and ongoing educational support
• Tuition reimbursement and access to onsite childcare
• Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)

Full details are available on our Benefits Page.

Job Summary:

This position plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

As a Revenue Cycle Analyst, this position performs functions which could include any combination of: daily operations; reporting and analysis; issue identification and resolution; and key performance tracking within the Revenue Cycle of Augusta Health in the areas of revenue integrity; expected reimbursement; and payer monitoring.

Position will begin as onsite with possibility for hybrid or remote eventually.

Essential Job Duties:

• The incumbent will have a fluid workflow which consists of daily tasks interacting in multiple systems; data analysis regarding charging practices, payer reimbursement, and other revenue integrity initiatives; problem solving and issue resolution.

• The objective of the Revenue Cycle Analyst in support of sound charging practices will be to assure the accuracy and timeliness of patient revenue by maintaining integrity of the CDM and supports the Charge Master Coordinator by:

  • Uploading new charges, price changes and other coding changes into the HIS system.
  • Interacting with the chargemaster maintenance software.
  • Ensuring the legitimacy and compliance of new charge requests.
  • Ensuring all charge codes are loaded correctly and accurately.
  • Assisting with the annual charge review performed at the end of each FY in preparation for the next year’s charge structure.
  • Lead, request, and attend meeting related to charging practices included new services lines, change in services lines, or any other initiative.
  • Provide information when requested regarding charging activities, revenue and usage, and other charge master data.
  • Review CPT, HCPCs and Revenue Codes to ensure maintained accuracy.
  • Develop process documents as needs are identified.
  • Analyze the impact of regulatory changes and communicate accordingly.

• The objective of the Revenue Cycle Analyst in support of tracking and trending of payer reimbursement will be to assure we are receiving the contractually agreed upon payments from our managed care payers by:

  • Maintaining an updated understanding of each of our main payer contracts, including a high level knowledge of payment provisions for high level discussions.
  • Maintaining an updated understanding of how to access detailed payment provision information for situations where individual claims assessments are needed.
  • Running and analyzing of payment variance reports from the contract management system.
  • Monitoring reimbursement of new service lines and locations
  • Coordinating corrected payments from payers where variances arise.
  • Coordinating with underpayment vendor partner on contract questions, coding/billing modifications, potential process improvements.

• The objective of the Revenue Cycle Analyst in support of revenue integrity initiatives will be to ensure revenue cycle systems and teams are up to date with payer information by:

  • Maintaining updated payment reference materials including fee schedules, managed care rate matrix, and other rate documents.
  • Monitoring and updating of the contract management system to ensure AR valuation is as accurate as possible.
  • Assisting with cataloging of payer contracts.
  • Supporting patient estimation software with charge and payment updates, troubleshooting individual estimate issues.
  • Monitoring of payer policy updates, sharing with appropriate Revenue Cycle teams, tracking of needed system/process changes.
  • Research topics for revenue integrity education and training programs.

Required Qualifications:

• Education: High School Diploma or equivalent.
• Licensure/Certification: None
• Experience: Minimum of three years of revenue cycle experience.
• Driver’s License: N/A
• Eligibility to work in the United States and meet Virginia state employment requirements.

Preferred Qualifications:

• Education: None
• Licensure/Certification: Certifications through AAHAM, AAPC, HFMA or other nationally recognized revenue cycle association.
• Experience: None
• Prior experience in a hospital, healthcare system, or related service-oriented environment.
• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus.

Competencies, Knowledge, Skills and Abilities:

• Knowledge of third party and governmental billing/collection techniques is required.
• Strong and professional verbal and written communication skills are essential.
• Must be able to communicate effectively with all levels of the organization including clinical professionals, co-workers, payer representatives, and practice and hospital administration.
• Must be able to be efficient with multiple computer applications including the health systems HIS system, CM Navigator, Syntellis Contract Management, AccuReg, etc.
• Must be able to work independently and be self-motivated.
• Strong ability to use analysis-based problem solving techniques
• Strong time management.
• Is considered a subject matter expert.
• Must be extremely organized.
• Must have at least a general understanding of healthcare billing, charge development, and reimbursement processes, as well as healthcare financial management and reporting.
• Knowledgeable about healthcare regulatory and compliance issues, particularly in regard to Medicare.

About Augusta Health:

Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center-a 255-bed facility-and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history, values, and community impact on our About Us Page.

Equal Opportunity Statement:

Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.

Exceptional care, small town hospitality Nestled in Virginia’s beautiful Shenandoah Valley, Augusta Health is among the finest nonprofit community hospitals in America. Augusta Health opened in 1994 to continue a tradition of personalized care with small-town hospitality that began with predecessor hospitals in Staunton and Waynesboro. Today, our highly trained physicians and staff use state-of-the-art technology to provide top quality care with warmth and compassion. We offer many amenities so patients and families can be comfortable and close during difficult times. View Our Mission, Vision & Values. If you are a resident of Augusta County, Staunton, Waynesboro, or surrounding areas, you can benefit from a variety of programs we host to promote good health. If you are a dedicated healthcare professional, you will find exciting career opportunities at Augusta Health. Quick Stats for 2023 Licensed for 255 beds 124 Medical/Surgical 14 Intensive Care Unit 18 Labor and Delivery 4 Pediatric Non-traditional, Non-acute services 28 bed psychiatric unit 17 bed skilled nursing unit 8 bed rehab unit Largest local private employer Employees: 2,375+ Active Physicians: 225 APPs: 87 Volunteers: 290 Service Area: 200,000 AH Urgent Cares: 5 AH Practices: 49