Deputy Project Manager
- Project Planning & Coordination:
- Work directly with the C-level organization to determine requirements, scope, success criteria and priority.
- Assist in developing project plans, schedules, milestones, and resource allocations.
- Work cross-functionally across company departments to assist identification of tasks, milestones, dependencies and resource needs.
- Coordinate daily project activities and ensure team members understand priorities and deadlines and task commitments and progress are understood.
- Coordinate supplier and vendor management compliance requirements and research potential and existing vendors to requirements.
- Help identify project risks, issues, and action items and support development of mitigation strategies.
- Project Execution & Monitoring:
- Track project progress against scope, schedule, budget, and quality expectations.
- Analyze quantitative performance data, identify trends, escalate performance issues, and provide feedback to management.
- Prepare and maintain project documentation including status reports, meeting notes, logs, and dashboards.
- Conduct regular check-ins with workstream leads to monitor deliverables and remove roadblocks.
- Support change control procedures and ensure proper documentation.
- Team Support & Leadership:
- Design and establish repositories, team sites, templates, standard operating procedures.
- Serve as a point of contact for team inquiries, clarifications, and task coordination.
- Facilitate project meetings, workshops, and decision-making sessions.
- Promote collaboration, communication, and alignment across project teams.
- Stakeholder Communication:
- Prepare briefings, reports, and updates for stakeholders, leadership, and clients.
- Communicate risks, issues, and schedule impacts promptly and professionally.
- Ensure project information is distributed accurately and on time.
- Administrative Support:
- Assist with budget tracking, forecasting, and reporting.
- Support procurement activities and coordinate vendor reviews and performance reporting.
- Maintain project records in accordance with organizational standards and compliance requirements.
- Quality & Compliance:
- Ensure deliverables meet quality standards, specifications, and regulatory requirements.
- Participate in reviews, audits, and quality assurance activities.
- Support adherence to organizational project management frameworks.
- Bachelor's degree.
- 2–5+ years of experience supporting or managing projects.
- Strong organizational, analytical, and communication skills.
- Experience with project management tools.
- Ability to coordinate multiple tasks simultaneously.
- Experience preparing briefing materials.
- Excels with details and using objective data to support teams and leaders.
- Preference will be given to candidates with the following experience and/or certifications.
- Experience managing in a Service Delivery Organization.
- Experience with Contact Centers.
- Having implemented or been part of ISO 9001, ISO 20K or ISO 27001 organization.
- PMP, CAPM, or similar certification.
- Experience in the Travel industry.
- Familiarity with quantitative process performance management, business process optimization, Lean TQM, etc.
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