Mission Manager

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

YOUR IMPACT

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of War’s mission to keep our country safe and secure.

OUR COMPANY

Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology (GDIT), delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.

JOB DESCRIPTION

The Mission Manager will serve as the primary liaison between a Special Operations customer and technical product teams. This is a hybrid role located in Virginia Beach with the option for flex hours.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Mission Manager, you will play a hands-on role in product marketing and training documentation, translate user needs into technical requirements, and drive the adoption and enhancement of critical operational tools. This role requires a blend of technical understanding, exceptional communication skills, and a deep sense of user empathy/advocacy to spark and engage user communities, ensuring the seamless delivery of capabilities that support mission-critical operations.

JOB DUTIES (INCLUDE BUT ARE NOT LIMITED TO)

• Serve as the primary point of contact between operational users (at both a senior leadership and individual user level), development teams, and external partners.
• Elicit, capture, and translate customer needs into actionable development tickets using JIRA, and prioritize requirements for Program Increment (PI) planning.
• Create and manage marketing materials, user guides, and documentation to engage the user community and communicate successes.
• Oversee access control for critical systems data management systems, managing user permissions, delegates, and security updates to ensure data integrity in close coordination with customer leadership.
• Coordinate and participate in the user acceptance testing (UAT) of new features and system upgrades.
• Develop, update, and deliver training materials for operational tools; provide hands-on training and "train the trainer" support to accelerate user adoption.
• Facilitate meetings, gather feedback, and ensure transparent communication, particularly during system outages or deployments.
• Identify and address workflow inefficiencies by facilitating the integration of new tools and features that drive mission success.
• Track and report on system performance and usage metrics to inform decision-making.

REQUIRED SKILLS:

• Highly empathetic to user needs and consistently professional, with a strong understanding of customer culture and political dynamics. Prior mission-supporting or intelligence analytical experience is highly desired.
• Excellent communication skills with the ability to reach out, listen, and distill information from audiences that may not know how to communicate their technical needs.
• Proven networking ability to collect customer contacts, build trust, and maintain relationships within communities where trust is critical but difficult to gain.
• Experience with project coordination, requirements gathering, and stakeholder management, preferably within an Agile framework.
• A baseline understanding of the software development lifecycle; ability to create user-facing basic documentation for and explain software and products is essential.
• Strong problem-solving and analytical skills, with a "figure-it-out" mindset.
• Ability to work collaboratively in fast-paced, dynamic team environments.
• U.S. Citizenship is required due to government contract requirements.
• Experience with requirements gathering, Program Increment (PI) Planning, and user acceptance testing (UAT).

WHAT YOU’LL NEED TO SUCCEED

• Clearance: Current DoW TS/SCI Clearance is required. Candidates without this clearance will not be considered.
• Experience: 8+ years of experience working in a mission-forward environment or with the Intelligence Community
• Education: Bachelor’s degree in a relevant field
• Role requirements: Hybrid work environment with 4 days on site at Virginia Beach location and one day Work From Home (WFH)
• Due to US Government Contract Requirements, only US Citizens are eligible for this role

IEX/GDIT IS YOUR PLACE
At IEX/GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career at IEX/GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results. #iexjobs

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Work Requirements

Years of Experience

8 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required