Technical writer/trainer

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Technical Writer/Trainer

Location: Remote,

Position:

Technical Writer/Trainer

Reports To:

FLSA:

Exempt

Location:

Remote,

Posted:

10/3/25

Job Description

Embrace the opportunity to join Innovate! Inc. and become a valued member of our team. We are seeking a driven individual who is passionate about leveraging technology to tackle environmental challenges and drive positive change. If you thrive in a collaborative, fast-paced environment and are eager to contribute your skills and expertise to innovative projects, we invite you to explore this exciting opportunity further. Read on to learn more about how you can be part of our dynamic team.

We are seeking a highly skilled Technical Writer/Trainer to support enterprise-level geospatial systems and infrastructure within a federal environment. This role is critical to the maintenance, administration, and performance optimization of GIS platforms, databases, and web applications. The successful candidate will demonstrate deep technical expertise in ArcGIS Enterprise technologies, scripting and automation, and high-availability system design—all within virtualized or cloud-hosted environments.

*Contingent upon contract being awarded*

Location: Candidate can work remotely

Salary range: $75000-$105000 annually

Position status: Full Time; with benefits

Benefits include: Medical, Dental, Vision, 401K with match, Life Insurance, and PTO

KEY RESPONSIBILITIES

• Write, edit, and maintain technical documentation including user guides, system manuals, training materials, standard operating procedures (SOPs), and system architecture documentation.
• Capture and document business rules, workflows, and system processes to support operational needs.
• Ensure all materials are accurate, up-to-date, and accessible to intended audiences.
• Maintain accuracy and currency of technical content throughout the lifecycle of systems and applications.
• Develop and deliver training programs, workshops, and user guides to enhance knowledge transfer for technical and non-technical staff.
• Conduct knowledge transfer sessions and capture lessons learned for organizational use.
• Assess training needs and tailor instructional content to meet stakeholder requirements.
• Provide role-based and compliance-related training to ensure personnel readiness.
• Prepare clear, structured reports, presentations, and communication materials to support system operations, compliance, and stakeholder engagement.
• Support change management by creating release notes, version histories, and user-facing documentation.
• Coordinate with stakeholders to ensure technical information is communicated effectively and consistently.
• Maintain version control of all documentation and training assets.
• Ensure accuracy, clarity, and consistency of written materials through peer reviews and adherence to quality standards.
• Support transition and exit planning by producing complete turnover packages of documentation, training materials, and operational knowledge.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Technical Writing, Communications, Information Technology, or a related field, or equivalent professional experience.
• Proven experience writing and maintaining technical documentation such as manuals, SOPs, or training guides.
• Experience developing and delivering training for technical systems, applications, or processes.
• Ability to analyze complex technical processes and translate them into clear, user-friendly materials.
• Strong organizational, communication, and presentation skills.
• Proficiency with documentation and publishing tools (e.g., MS Office, Adobe Acrobat, SharePoint, or similar).
• Knowledge of IT compliance standards and accessibility best practices is desirable.
• Ability to obtain and maintain required security clearance and complete mandatory training.

LEARN MORE ABOUT US

Innovate! Inc. is a certified woman- and minority-owned consulting firm founded in 2002 by Lily Thomas. We provide innovative solutions to management, technology, and program challenges, with a focus on performance, integrity, and building lasting partnerships with our clients. Our team of over 100 experts includes IT and geospatial specialists, program and project management consultants, environmental scientists, and communications and outreach strategists. Our clients include federal, state, tribal, and local governments, private industry, non-profit organizations, higher education institutions, and utilities. Recent awards we received for excellent service include the 2022 SAG Team Award and 2022 Esri Partner Conference High Potential Award.

Innovate is a fast-paced, rapidly growing group of entrepreneurs creating a culture of excellence. Rapid advancement within our organization is not only possible but also encouraged. To view our website, visit innovateteam.com.

Innovate is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you have a disability and require reasonable accommodation to complete any part of the application process or cannot access or use this online application process and need an alternative method for applying, please contact us at [email protected].