House Attendant (Public Area)

Job Description

Job Description

Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team:

We offer:

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Advancement potential
• Flexible schedules
• Employee appreciation events
• Complimentary uniforms
• Delicious “family” meals daily prepared by the chefs
• Referral bonuses
• Competitive pay

SUMMARY

Assist in daily Housekeeping operations and deliver a Five-star, Five-diamond experience to all guests. Maintain all aspects of the guestroom, public areas, shops and common areas to ensure a luxury experience. Serve as a support to the Housekeeping management team to enhance the guest experience.

ESSENTIAL FUNCTIONS

1. Perform a variety of cleaning activities which include, but not limited to, sweeping, mopping, dusting, polishing, vacuuming, disposing trash and making beds

2. Maintain professional etiquette with all guests and employees

3. Be knowledgeable of all hotel services, hotel features, local attractions and history of the Inn

4. Must greet all guests as though you are welcoming them to your own home

5. Monitor and maintain cleanliness, sanitation and organization of assigned work areas

6. Clean and replenish public area restrooms and administrative office restrooms

7. Responsible for overseeing and maintaining the cleanliness of all public areas

8. Perform all laundry duties, such as washing, drying, folding and steaming of terry and robes

9. Ensure all linen closets are stocked and consistently replenished as needed

10. Sweep, wipe down and mop all guestroom building porches

11. Remove trash from public areas and administrative offices

12. Sweep, mop, dust and vacuum the main dining room after breakfast service

13. Clean all common areas of assigned guestroom buildings

14. Maintain cleanliness and replenish items as needed in all guestroom buildings

15. Complete inventory of Housekeeping items

16. Communicate any items that fall below designated PAR levels

17. Assist Housekeepers with cleaning rooms as needed

18. Complete all items on the daily checklist and submit to Housekeeping Supervisor

19. Complete all assigned projects by the Housekeeping Supervisor

20. Be anticipatory of guest needs and respond to guest inquiries in timely and professional manner

21. Communicate maintenance issues or repair of items related to guestrooms and public areas to the Housekeeping supervisor

22. Ability to take constructive criticism to help improve faults

23. Attend department meetings as required

24. Must meet Forbes Standards in all daily operations and guest interactions

25. Must follow all disinfecting and sanitization policies

QUALIFICATIONS

Required

1. 6 months to 1 year of Housekeeping experience

2. Must be able to work weekends and have a flexible work schedule

3. Excellent communication skills

4. Must be at least 16 years of age

5. Must be well-groomed and well-presented with no visible tattoos

Desirable

1. Familiarity with Forbes Standards

2. Ability to communicate with a language other than English, preferably Spanish or French

3. Prior experienced working in a 4 or 5 star luxury property

SKILLS

1. Ability to follow detailed instructions and complete tasks in a timely manner

2. Ability to work independently, as well as in a close team environment

3. Ability to use standard housekeeping equipment, which include, but not limited to, a linen cart, vacuum, mop, broom and various chemicals for cleaning

4. Ability to work with little supervision and maintain a high level of performance

5. Strong interpersonal communication skills both verbal and written

6. Ability to speak using clear and professional language

7. Ability to multi-task in a fast-paced environment

8. Ability to cross-train across multiple departments and assist when needed

9. Must always be compliant with quality assurance expectations and standards

10. Ability to complete assigned work in a timely manner

PHYSICAL DEMANDS

1. Must be able to lift 30+ lbs.

2. Able to stand, bend and walk for long periods of time

3. Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing

**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**