Mortgage Records Management Specialist I

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Overview

To manage critical mortgage loan documents while also ensuring their accuracy, quality and integrity. Adhere to safeguarding of information; retrieval of data/documents effectively; company and investor document lifecycle procedures; and company and investor records retention regulations and requirements. Work under direct supervision. Participates in basic research/review with narrow scope.

Responsibilities

• Monitor and respond to various queues/queries via email and/or phone. Format reports for document release requests for efficient retrieval. Update database for outgoing documents. Reroute requests to appropriate business unit when necessary
• Review system of records and update mortgage loan servicing system confirming receipt of original documents
• Validate, prepare and coordinate with Procurement & Supply to have various mortgage documents sent to off-site storage
• Examine records of booked loans to follow up on loans not yet received
• Prioritize and forward investor-mandated documentation to Loan Delivery for performing the Ginnie Mae (GNMA) and private investor pool final certifications
• Accurately index terminal digit mortgage documents in sequential order for efficient lookup and review
• Perform pick-up of critical mortgage documents throughout main office for imaging, filing and/or shipping to investors. Close opened mortgage servicing tasks as necessary - Narrow scope
• Obtain and prepare documentation to complete daily status reports for management - Narrow scope
• Distribute requested documents to appropriate personnel for review and processing - Narrow scope
• Resolve escalated member issues and problems such as a third party requesting a copy of a paid in full mortgage loan documentation requiring validation it was recorded by the county and verifying the member provided permission for the release - Basic research/review
• Participates in requesting original documents from investors via email and/or investor website, identifying the reason for the request (loan paid in full, modification, foreclosure)
• Return original notes stamped paid in full, recorded security instruments and recorded satisfaction
• documents to member; ensuring compliance with state regulations
• Review correspondence from members, attorneys, title companies and other financial institutions regarding mortgage loans, Deeds of Trust, modifications, and/or documentation for paid in full mortgage loans, and provide copies of documents as applicable
• Enter required information per statutory compliance requirements for paid in full mortgage loans using reference materials, obtain appropriate signatures and mail release documents to appropriate lien release vendor
• Ensure confidentiality and safeguarding of records and information
• Review scanned mortgage documentation and index the image into the appropriate document type
• Deliver government loans that are in investor pools and sold back and forth through secondary markets to the appropriate business unit
• Research, analyze, and resolve issues related to documentation
• Research and provide expertise for projects and testing
• Perform other duties as assigned

Qualifications

• Exposure to responding effectively to highly sensitive, complex and/or urgent member/customer requests
• Ability to work independently and in a team environment
• Ability to work effectively and efficiently with automated systems
• Basic written and verbal communication skills
• Basic word processing and spreadsheet software skills
• Basic research, analytical, and problem-solving skills
• Basic organizational, planning and time management skills
• Basic skill collaborating with various external and internal technical and/or functional contacts
• Basic skill maintaining accuracy with attention to detail and meeting deadlines
• Basic skill interacting with staff, management, vendors, members diplomatically & tactfully

Desired Qualification(s)

• Exposure to mortgage mortgage/equity loan processing, closing and documentation requirements and regulations
• Familiarity with Navy Federal Credit Union (NFCU) policies, procedures, products and services
• Familiarity with common file classification conventions (including, but not limited to, alphabetic, numeric, geographic, and subject-based filing systems)
• Member/customer service experience preferably in a call center, retail banking or financial institution
• Ability to obtain notary public license
• Associate degree or higher in Business Administration, Records and Archive Management or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Ln., Vienna, VA 22180

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes® 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.