Program Manager - IT Support

The Program Manager (PM) serves as the single point of accountability for contract execution in support of the Space Systems Command Assured Access to Space Assured Access Range (SSC/AATS/AAR) Program Office. The PM is responsible for overall program administration, performance management, quality control, customer coordination, reporting, and transition activities for IT operations, cybersecurity, system administration, software development, and VRV application support services.

The PM ensures all contract requirements are met on time, within scope, and in compliance with applicable DoD, Space Force, and Air Force policies and standards.

Key Responsibilities

Program Leadership & Contract Management

• Serve as the primary interface with the Government Program Manager, Contracting Officer (CO), and Contracting Officer’s Representative (COR)

• Provide overall leadership, planning, coordination, and execution of all PWS requirements

• Ensure uninterrupted IT services during transition, steady-state operations, option years, and phase-out

• Oversee staffing, workload prioritization, and resource allocation across all functional areas

Performance & Quality Management

• Develop, submit, and maintain the Quality Control Plan (QCP) in accordance with the PWS

• Monitor contractor performance against Service Summary (SS) metrics and performance thresholds

• Ensure compliance with network availability, patch management, help desk response times, and reporting requirements

• Identify risks, issues, and corrective actions; brief the Government on mitigation strategies

Reporting & Deliverables

• Ensure accurate and timely delivery of all required reports, including:

  • Monthly Status/Technical Reports (MSTR)

  • Transition-In and Phase-Out Plans

  • Quality Control Plan (QCP)

  • Technical and ad hoc reports as required

• Ensure no more than one report per year is returned for re-work

• Maintain documentation of personnel compliance with DoDM 8140 requirements

Transition & Continuity

• Lead transition-in activities, ensuring knowledge transfer from the incumbent contractor

• Develop and execute a Phase-Out Plan to ensure seamless handover at contract completion

• Coordinate weekly status meetings during transition periods

• Maintain continuity of operations across IT systems, VRV applications, and cybersecurity boundaries

Stakeholder Coordination

• Coordinate across SSC/AATS/AAR, SLD 30, SLD 45, base IT, cybersecurity, and external DoD stakeholders

• Participate in program meetings, technical reviews, working groups, and briefings

• Support cloud migration planning and oversight if the option CLIN is exercised

Required Qualifications

• Education: Bachelor’s degree or higher (required)

• Experience: Minimum 5–7 years of experience leading similar IT support or systems programs

• Demonstrated experience managing:

  • Enterprise IT operations

  • Cybersecurity/RMF-driven environments

  • Software development and system administration teams

• Strong written and verbal communication skills

• Experience delivering DoD or Air Force programs preferred

Clearance & Compliance

• Active Secret (S) clearance required at time of award

• Familiarity with DoD cybersecurity, RMF, and IT governance frameworks

• Ability to work on-site during core hours; telework not authorized

Work Environment

• On-site support at Patrick SFB, FL

• Standard work hours Monday–Friday; extended hours may be required for releases or testing

• Occasional government-directed travel (e.g., Vandenberg SFB)