Manager, Field Operations

Company Description: 

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the foodservice industry, our legacy of innovation and hard work continues to drive us. 

From drive-thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. 

At McDonald’s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community, and family. From the support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry, and the planet. We also offer outstanding benefits including a sabbatical program, tuition assistance, and flexible work arrangements. 

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

 

Department Overview

In this role, the Field Operations Lead will supervise, coach, and evaluate Field Operations Consultants, ensuring their continuous skill development across Restaurant Department 
Management system.

This role will be taking care of the field Business Unit of North Calorina and Virginia.

Duties

In addition, the Field Operations Lead will include the following:

• Works with Operations Officer to determine priorities and allocate Field Operations Consultants to mentor time to specific franchisees & Franchise Business Partners.

• Trains and ensures skills / knowledge of assigned Field Operations Consultants.

• Assigns areas of expertise to Field Operations Consultants based on coaching needs and Field Operations Consultant preferences and skill potentials.

• Ensures all restaurants are consistently graded to McDonald’s standards and on schedule consistent with PACE guidelines.

• Optimizes Field Operations Consultant to address Operations Officer’s direction / priorities while accounting for Field Operations Consultant capacities, areas of expertise, time off, restaurant schedules and events, etc.

• Oversees National Restaurant Building and Equipment Standards evaluation process.

• Protects the McDonald’s brand by working with the Field Operations Consultants to identify and address issues that may pose risks to customer experience, and ensures brand perceptions are addressed appropriately.

• Develops a pipeline of Field Operations Consultants with potential for promotion.

• Accountable to ensure standard methodologies and key takeaways are being shared across the Field through the Field Operations Consultant network.

• Approves grading schedules and performance for Field Operations Consultants.

• Accountable for the Field Operations Consultants progressions through skill development and certification plans.

• Accountable for consistency and quality of Field Operations Consultant grading.

Qualifications

Qualifications

• Strong attention to detail and ability to keep several complex schedules aligned and organize.

• Effective people leader that progresses Field Operations Consultant skill development paths.

• Highly proficient in all technical aspects of the National Restaurant Building and Equipment Standards.

• Capable of building trusting relationships with McDonald’s stakeholders, including Owner Operators.

• Deep understanding of McDonald’s restaurant operations (i.e., all Restaurant Department Management systems)

• Performs assessments with objectivity and accuracy.

• Restaurant experience strongly preferred.

• FBP or Department Lead experience preferred

Compensation

Bonus Eligible:  Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

This role will be taking care of the field Business Unit of North Calorina and Virginia.

Salary Range

The expected salary range for this role is $107,684.00 - $134,605.00 per year


The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

 

Additional Information: 

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.