Operations Manager - Hospitality

Operations Manager – Hospitality

Location:  Alexandria, VA
Employment Type:  Full-Time 
Compensation : $70–80K annually + bonus incentives 

Lead a high-performing team and drive operational excellence in a fast-growing organization. 

Serenity is looking for an  Operations Manager  to oversee daily operations, lead teams, and ensure a consistent, high-quality experience across all interactions. This role is ideal for leaders who thrive on structure, accountability, and continuous improvement. 

💡  No industry-specific experience required . We provide training on our systems and processes. 

About the Role 

As an  Operations Manager,  you’ll be responsible for overseeing day-to-day operations, managing team performance, and ensuring workflows run efficiently and consistently. 

You’ll play a key role in creating a structured, high-performing environment where both team members and clients have a positive experience. 

Key Responsibilities 

• Oversee daily operations, staffing, and workflow execution 

• Lead, coach, and develop team members while holding them accountable to performance standards 

• Monitor key performance metrics and use data to drive improvements 

• Ensure a consistent, professional, and supportive experience for every client 

• Identify opportunities to improve processes, efficiency, and team performance 

• Maintain a structured, organized, and results-driven environment 

Requirements 

• 10+ years of operations, management, or people leadership experience 

• Proven ability to manage performance, metrics, and process improvement 

• Strong leadership skills with the ability to motivate and develop teams 

• Ability to operate effectively in a fast-paced, high-volume environment 

Nice-to-Haves 

• Experience in service-based operations (hospitality, retail, or similar) 

• Background in multi-unit or high-growth environments 

• Experience leading teams through change, growth, or scaling operations 

Pay & Benefits 

• $70–80K annual salary + bonus incentives 

• 90% employer-paid medical, dental, and vision benefits 

• 401(k) retirement plan 

• 10 PTO days (15 after the first year) + 10 paid holidays 

• Advancement opportunities as the organization continues to grow 

About Serenity 

Serenity is a growing organization focused on delivering structured programs and high-quality experiences through a people-first approach. By combining innovative tools, clear processes, and strong team leadership, we create environments where individuals can make meaningful progress and teams can thrive. 

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.