Configuration Manager

VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is responsible for establishing, governing, and continuously improving the Configuration Management process.

VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. The Configuration Manager is responsible for establishing, governing, and continuously improving the Configuration Management process within the ITSM framework. This role ensures accuracy, integrity, and traceability of Configuration Items (CIs), enabling effective incident, change, problem, and asset management. The Configuration Manager maintains the CMDB (Configuration Management Database), enforces process compliance, and partners with technical teams to ensure reliable service delivery. This role is critical in ensuring that our configuration management processes are thorough, efficient, and aligned with ITIL best practices. This role will be responsible for collaborating across functional areas to maintain the integrity of our Configuration Management Database (CMDB), supporting change management, and driving continuous improvement across IT services. An ideal candidate will have extensive experience integrating and managing Azure resources within a third party CMDB.

Key Responsibilities

Develop, implement, and maintain configuration management policies and processes in line with ITIL standards and Commonwealth of Virginia (COV) policy.

· Own and manage the CMDB, ensuring accuracy, completeness, and compliance.

· Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery.

· Define and enforce policies for configuration item (CI) identification, control, and reporting.

· Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.

· Monitor and audit configuration data to ensure quality and reliability.

· Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.

· Provide leadership and guidance to IT teams on configuration management best practices.

· Support IT governance, risk, and compliance initiatives.

Qualifications

· ITIL Foundation certification (Intermediate or Expert level preferred).

· Proven experience in Configuration Management within an ITIL environment.

· Proven experience in Configuration Management within an Azure environment.

· Strong knowledge of Ivanti Neurons for ITSM

· Strong understanding of ITIL v3/v4 processes—especially Configuration, Change, Incident, and Problem Management.

· Hands-on experience with a CMDB tool-Ivanti Neurons for ITSM including CI class modeling and discovery tools.

· Excellent analytical, problem-solving, and documentation skills.

· Ability to work collaboratively across technical and business teams.

· Strong communication and stakeholder management skills.

Preferred Skills

· Experience with automation tools for configuration management.

· Familiarity with cloud environments (Azure, AWS, GCP).

· Knowledge of automation, discovery tooling, and scripting (e.g., PowerShell, Python).

· Familiarity with audit and compliance frameworks

· Knowledge of COV policies and standards.