Head Golf Professional
- Deliver efficient and friendly customer service across all areas of the pro-shop, ensuring a welcoming and professional experience for members/guests.
- Provide high-quality golf instruction to members/guests in accordance with Invited and PGA/LPGA standards.
- Develop and promote a variety of golf clinics, private lessons, and programs for adults, juniors, and seniors.
- Actively promote the game of golf and the club by maintaining a high standard of professionalism, service, and engagement.
- Build strong relationships with members by leading or participating in committees, hosting clinics for various groups (men, women, juniors), offering personalized golf lessons, and playing rounds with members/guests.
- Create and manage an annual golf calendar outlining activities and events designed to enhance the member’s experience.
- Establish and achieve sales and instruction goals, ensuring compliance with all company policies and procedures.
- Develop, implement, and oversee aggressive golf revenue strategies, marketing initiatives, and net revenue plans, adhering to Invited’s budgeting and revenue guidelines.
- Supervise outside golf operations, including marshals, starters, and golf shop attendants, to ensure staff performance aligns with daily procedures and policies (e.g., staging areas, driving range, golf cart storage).
- Lead and oversee golf shop operations by training, motivating, and conducting regular staff meetings to ensure a cohesive and well-informed team.
- Manage and direct golf operations staff, including recruiting, hiring, performance evaluations, and development.
- Build a service of excellence team that understands the relationship between value, member satisfaction, and member retention.
- Plan, promote, and execute all tournaments and special golf events, ensuring seamless coordination across all areas of operations (e.g., Food & Beverage).
- Oversee all aspects of event promotion, scheduling, execution, and post-event wrap-up.
- Ensure staff are properly trained and consistently follow club guidelines and procedures, particularly regarding closing business functions
- A high school diploma or equivalent.
- A minimum of 5 years of professional experience in golf operations and customer service, demonstrating a strong commitment to enhancing the member’s experience.
- PGA or LPGA Professional Certification is mandatory, reflecting a high level of expertise in golf instruction and operations.
- A college degree in a related field.
- Proven experience with direct financial management and budget responsibilities, ensuring effective oversight and strategic planning.
- Proven ability to handle confidential Company information and sensitive employee matters with discretion and professionalism.
- Commitment to upholding the highest level of ethical work standards
- Medical, dental, and vision coverage
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement savings plan
- Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)
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