Guest Services Representative

Hospitality America

Roanoke, VA

Hampton Inn and Suites Downtown Roanoke is seeking a detailed, outgoing, customer service pro to fill our Guest Services Representative position. As a Guest Service Representative, you’ll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package.
About Us
At Hospitality America, winner of Top Workplaces USA , we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.
PASSIONATE – Passionate with the spirit to serve.
EXCELLENCE – Committed to excellence that inspires results.
ADAPTABLE – Adjust, adapt, and overcome.
COMMUNITY – Creators of a collaborative community invested in growth.
HUMBLE – Humble, trustworthy, and transparent.
They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.
What you’ll do
Provide outstanding service while checking guests in and out.
Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
Process payments for guests and make necessary changes/updates to their accounts.
Enter and update reservation information in the system.
Collaborate with other departments to communicate information about room availability and status.
Maintain the front desk ensuring the area is clean, welcoming, and organized.
Close and balance room accounts.
Run, print, and distribute various reports.
Make adjustments to accounts as needed.
Why Hampton Inn And Suites Downtown Roanoke
Competitive Salary: We believe in recognizing and rewarding our team members for their hard work.
Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career!
Nationwide hotel employee rates at select properties.
Medical, Dental, and Vision coverage.
Paid vacation time.
401k Retirement Plan.
Education And Experience
Preferred 1 year of customer service experience.
Exceptional verbal and written communication skills.
Ability to cultivate a productive team that embodies PEACH.
Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to stand for prolonged periods of time.
Must be able to lift up to 15 pounds.
Must be able to navigate various departments of the organization’s physical premises.
Affirmative Action/Eeo Statement
Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Additional Information
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Posted 2025-09-29

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