Manager, Education, Training & Online Programs
- Virtual and On-demand Delivery: Manage the administration and delivery of virtual events and the development of on-demand courses, including event planning, speaker coordination, logistics, and content assistance.
- Program Planning: Develop a robust annual virtual training schedule by establishing a consistent rotation for core offerings and identifying new topics, formats, and improvement opportunities. Support additional APPA Academy events and special projects as needed.
- Learning Design and Engagements: Create instructional design documents and engagement strategies that strengthen interactivity, enhance learning outcomes, and foster networking opportunities. Explore new technology integrations and collaboration tools to improve virtual and on-demand training, as well as other events as needed.
- Course Materials: Develop and manage key program materials including timed agendas, learning outcomes, speaker bios, presentation templates/slides, handouts, and workbooks; draft web and participant-facing copy as needed.
- Instructor & Participant Communication: Oversee instructor communication and planning (speaker agreements, planning calls, tech run-throughs) and coordinate related administrative tasks, including participant support and logistics.
- Execution, Production & Post-Program Wrap-Up: Lead all operational aspects of virtual events from start to finish, including moderating live virtual trainings, troubleshooting issues, and editing recordings.
- On-Demand Training: Support the creation and maintenance of on-demand learning products by transitioning select recordings into on-demand offerings and assisting with the development of new courses. Monitor feedback and usage trends and recommend improvements.
- Technology, Systems & Data: Create and maintain project management boards and workflows; build events within relevant platforms; develop online evaluations; organize and distribute course materials; and perform database management tasks to support efficient, repeatable processes. Support transition to a new learning management system (LMS) by managing content setup, testing workflows, and assisting staff and instructors with adoption.
- Reporting and analysis: Track and analyze program metrics (attendance, engagement, feedback) to evaluate success, identify improvements, and support accreditation and reporting needs.
- In-Person Programs & Pre-Conference Seminars: Assist the Education & Meetings team with planning and delivery of select in-person learning experiences, including pre-conference seminars and other on-site education components (e.g., speaker support, session materials, run-of-show/timed agendas, evaluation collection, and post-event follow-up). Travel to events as needed.
- Cross-Portfolio Support: Contribute to broader Academy and conference education initiatives by supporting program development, instructional materials, evaluation strategies, and logistical coordination as needed.
- Accreditation Compliance: Ensure ongoing compliance with IACET and NASBA requirements by supporting course design and documentation (timed agendas, learning outcomes, credit calculations), maintaining processes/procedures, auditing events, analyzing feedback, and implementing continuous improvement—especially around engagement and participation
- Membership and Education Programs: Develop a thorough knowledge and understanding of APPA’s membership and education programs.
- Point of Contact: Serve as a key point of contact for instructors, members, and vendors.
- Degree from a four-year college or university.
- Five - seven years of relevant professional experience, preferably in adult education and training or event planning environments.
- Ability to plan, organize and manage adult education programs for professionals (preferably with experience supporting technology-enabled learning and/or multi-format event delivery).
- Experience in project management and/or event planning, management, and execution.
- Technologically savvy and experienced with web-related technologies (specifically Zoom).
- Demonstrated organization, project planning, time management skills, and ability to prioritize work and multi-task in a deadline-oriented environment.
- Ability to demonstrate innovation and adaptability, able to identify and implement new ideas.
- Proficient in Microsoft Office applications (specifically Outlook, PowerPoint, Word, and Excel and Microsoft Teams).
- Clear and effective communication skills, attention to detail, and ability to initiate activities.
- Strong interpersonal and communication skills, with a proven ability to foster relationships with internal teams and external customers.
- Excellent customer service skills.
- Prolonged periods of sitting at a desk and working on a computer.
- Prolonged periods of standing and extensive walking during conferences and meetings.
- Must be able to lift up to 15 lbs.
- Travels out of town up to 5% of the year to support APPA’s conferences, events, and meetings.
- Association or non-profit organization work experience preferred.
- Experience with virtual event platforms, online collaboration tools and technologies (survey tools, data entry/database management, and project management tools), and learning management systems (LMS) preferred.
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