Sales Advisor

Job Description

Job Description

We are now offering a $500 Bonus!

At Crutchfield, our innovative company culture is centered around helping our employees succeed while delivering best-in-class service to our customers. We’re looking for exceptional sales advisors to join our growing team. If you haven’t heard of us, we’re a unique blend of things: an acclaimed, national online retailer, a family-owned business that’s Virginia-based, and a community-oriented group of consumer electronics enthusiasts. In short, we sell fun stuff and love doing it. For the 4th year in a row, we’ve been recently named as one of the Best Places to Work by Virginia Business Magazine and Best Companies Group.

Read on if you’re a natural at helping people and value a healthy, supportive work environment…

Who you are:

Friendly. Engaging. Empathetic. Curious. Ready to go the extra mile.

As a Crutchfield Sales Advisor you will:

• Engage our customers with an open, interested, and honest rapport about their project and the solutions we offer - no cold calls, just genuine conversations.
• Ask questions to uncover a customer's needs, offer a recommendation for the best solution, and make purchasing quick and easy.
• Offer any accessories to provide a better out-of-the-box experience for the customer and their project.
• Collect and provide all appropriate information, using our point-of-sale computer applications.

Qualifications:

• Passion for customer service and exceptional interpersonal skills
• Proficient computer skills
• Ability and willingness to learn consumer electronics through on-the-job training
• Highly self-motivated
• Ability to communicate clearly and effectively through phone, email, and chat
• Ability to work a consistent schedule that includes some evening shifts (up to 8 PM) and some weekend shifts (every other weekend or one day per weekend)
• Previous sales, customer service, retail, restaurant and/or consumer electronics experience is preferred, but not required

Training:

Don't worry if you don't know everything about electronics, we provide all the training needed for the job. Every new team of Advisors gets three months of paid, hands-on training with an experienced instructor before working with customers on their own. Our next training class is scheduled to begin on July 20th, 2026.

Salary and Benefits:

During training the base rate is $20.16 per hour. Upon completion of training, new advisors will move to a base pay plus commission compensation model, and the base rate will be adjusted to $18.81 per hour. Experienced advisors average $55,000 per year with an opportunity to earn significantly more. This full-time position comes with a comprehensive benefit package including two health insurance plans to choose from along with dental and vision insurance plan options. We also offer a competitive wellness program, tuition reimbursement, 401K retirement plan, relaxed dress code, and discounts on the fun stuff we sell. You’re even allowed to bring your dog to work! Want pet insurance for your pup? We offer that as an option.

All full-time employees are also offered: short-term disability insurance and long-term disability insurance options, employer-paid life insurance, and voluntary life insurance options, including those for spouse and children. FSA and HSA options are also available. Ask us about these benefits in your interview - we're glad to provide details!

Onsite and Remote Work:

Our new Advisors will be trained onsite in Norton, VA, but after training you will have the opportunity to work a hybrid schedule which allows 2 days working remotely within the Commonwealth of Virginia and 3 days working onsite per week.

For any questions or inquiries about this position, please contact our recruiting team at (434) 218-6046.

Crutchfield is an equal opportunity employer, and we welcome applications from all suitably qualified persons regardless of their race, color, sex, sexual orientation, gender identity, national origin, ethnic origin, religion/belief, disability, veteran status or age.

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