Commercial Lead Coordinator

Job Description

Job Description

Commercial Lead Coordinator

Job description:

James River Air Conditioning is seeking a detail-oriented and highly organized Lead Coordinator to join our Commercial Division. This role serves as a key operational partner to the existing Lead Coordinator, supporting the sales and service teams through proposal coordination, lead management, customer communication, and administrative support.

The ideal candidate thrives in a fast-paced environment, communicates professionally with internal teams and customers, and can manage multiple priorities with urgency and accuracy.

Duties & Responsibilities

• Convert costing data into formal client proposals/quotes

• Send quotes to customers and follow up for receipt/approval

• Manage incoming replacement/PM leads and distribute to sales team

• Serve as backup for incoming commercial phone traffic

• Cross-train on all Lead Coordinator II responsibilities

• Source parts pricing and research warranties

• Enter purchase orders and return orders

• Order and track parts/materials

• Process returns and obtain RMAs as needed

• Anything else as assigned by the manager

Qualifications and Requirements:

• 2+ years of administrative, coordinator, dispatch, or operations support experience preferred

• Experience in HVAC, mechanical contracting, construction, service, or trades environment preferred

• Strong organizational and multitasking abilities

• Excellent written and verbal communication skills

• High attention to detail and sense of urgency

• Proficient in Microsoft Office and computer-based systems

• Ability to prioritize workload in a fast-paced environment

• All successful candidates must be able to pass the required background check and drug-screen.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 10-25 pounds, and on rare occasions, move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Schedule:

7:30 am – 4:00 pm (Monday – Friday – Hours may vary based on business needs)