Commercial Relocation Coordinator

Join a dynamic team dedicated to delivering exceptional commercial relocation services. As a Commercial Relocation Coordinator, you will play a key role in ensuring seamless moves for our clients, from the initial order through to successful completion. This position is ideal for individuals who thrive in fast-paced environments, enjoy problem-solving, and are committed to providing outstanding customer service. You will collaborate closely with sales, dispatch, warehouse, accounting, and moving crews to ensure every client receives a smooth and satisfying relocation experience.

Responsibilities

• Coordinate and oversee all aspects of commercial relocations, maintaining direct communication with clients throughout the process.
• Serve as the primary point of contact between clients, sales, dispatch, warehouse, accounting, and moving crews.
• Schedule and monitor moves to ensure timely and efficient service delivery.
• Answer incoming sales calls and schedule sales appointments as needed.
• Prepare and manage paperwork to facilitate packing, loading, and delivery services in compliance with company standards.
• Update and maintain accurate information in company computer and tracking systems.
• Review final rates for each shipment and confirm approvals for any additional services.
• Take ownership of any issues that arise, working to resolve them to the client’s satisfaction.
• Maintain organized filing systems and accurate records for each shipment.
• Support special projects and assist other departments with administrative tasks as required.

Qualifications

• High school diploma or equivalent required.
• Strong customer service skills with excellent verbal and written communication abilities.
• Demonstrated problem-solving and analytical decision-making skills.
• Ability to multi-task and work effectively in a fast-paced, autonomous environment while maintaining high-quality results.
• Enthusiastic attitude and a commitment to client satisfaction.