Video Monitoring Operator I (FT)

SHIFT DAYS/HOURS: TUESDAY-SATURDAY, 9:00pm-5:30am.

• Actively monitor live cameras and process all video alarms and contacts received through our in-house system, or any of the phones in the Operations Center, accurately and efficiently, while maintaining a professional decorum and following all designated procedures.
• Communicate and work with other departments to resolve client issues.
• Verbally and/or in writing respond to all building emergency calls as mandated by Kastle policies and procedures.
• Special projects and duties as assigned by the Operations Center Leadership Team.
• Monitor all surveillance and access control equipment contained by the facility.
• Prioritize situations and investigate/dispatch on all safety and security-related incidents. Follow-up all incidents with written reports and recommendations.
• Answer emergency, non-emergency and administrative phone lines and provide an appropriate response as required by the nature of the call.
• Establish and maintain effective working relationships with all entities who maintain business offices on property.

• Prior security, military, or law enforcement experience is preferred, but not required
• Customer service experience preferred
• High school diploma or equivalent
• Superior Customer Service skills - Ability to interface and communicate with customers and co-workers in a clear and professional manner
• Perform detailed work in a time-sensitive call center environment
• Available on a flexible schedule - days/evening/nights/overnight; must maintain punctuality and dependability on shifts
• Strong organizational skills
• Ability to work well under pressure
• Good typing skills and ability to navigate several computer applications - extensive job training is provided
• Read and interpret data and information; excellent written and oral communications skills; analyze and solve routine problems

• Must be able to meet and maintain various certifications, licenses and/or registrations, in accordance with applicable state laws and as required by the electronic security regulations in the state (s) worked.
• Must be willing to participate in and pass the company's pre-employment screening process including a background investigation and drug screening.