Patient Navigator - Centralized

Patient Navigator - Centralized

Full-Time ∙ Exempt-Salaried ∙ Remote

Are you ready to transform your career into a powerful catalyst for change? For almost 30 years, ZERO Prostate Cancer (ZERO) has been at the forefront of the battle against prostate cancer, providing essential support to patients and families touched by this disease. ZERO is the nation’s leading prostate cancer organization and the number one provider of prostate cancer resources, programs, and services. We are on a mission to improve and save lives from prostate cancer through advocacy, awareness, education, and support.

Consistently recognized as one of the Best Nonprofits to Work for by the Nonprofit Times, we take pride in our unwavering commitment to our team and community. Our culture is founded on the principles of growth, inclusivity, and camaraderie, which we uphold with passion and purpose. Our vision is a world where prostate cancer detection is early, support is unwavering, and care is accessible to all. When you join ZERO, you become part of an extraordinary community with strong core values, where each individual motivates and inspires one another, advancing your career while making a meaningful impact in the fight against prostate cancer. Seize this opportunity to be more than just an employee—become an essential part of a movement that truly matters!

Job Summary:

The Centralized Patient Navigator will serve as the primary point of contact for patients and caregivers, providing education, guidance, and support virtually. This role will help patients overcome barriers to care and connect them with resources and services to improve their cancer journey.

Key Duties & Responsibilities:

• Provide individualized support to patients via phone, email, and online platforms.
• Educate patients about prostate cancer, treatment options, and available resources.
• Complete screening with patients to determine their current needs, triage patients to appropriate resources, and ensure follow-up.
• Provide emotional support to patients, leading with empathy and compassion.
• Maintain accurate documentation of all patient interactions.
• Identify trends and share insights with the navigation team to inform programming.
• Other duties as assigned

Qualifications:

• 3 – 5 years of experience in patient navigation, health education, or social services.
• Knowledge of healthcare systems, insurance, and community resources.
• Strong communication skills with an empathetic, patient-centered approach
• Strong documentation and data entry skills, with experience using CRM or case management systems..
• Ability to manage multiple cases effectively in a remote setting.

Preferred Qualifications:

• Degree in Social Work, Nursing, Radiation Therapy, Public Health, or a related healthcare field.
• Familiarity with prostate cancer, men’s health, or chronic disease patient populations.
• Clinical background with direct patient interaction experience (e.g., social work, nursing, radiation therapy, patient advocacy, or similar).
• Strong understanding of the cancer care continuum, with emphasis on prostate cancer treatment and survivorship support.
• Experience in patient education, care coordination, or guiding individuals/families through complex healthcare systems.
• Based in the Eastern Time Zone to best support patients and partners located in EST cities
• Familiarity with community resources, support services, and healthcare navigation best practices.
• Certification or training in patient navigation, such as:
  • Oncology Patient Navigator–Certified Generalist (OPN-CG, AONN+)
  • National Certified Patient Navigator (NCPN)
  • Board Certified Patient Advocate (BCPA)
  • Community Health Worker (CHW) Certification (state-recognized, if applicable)
  • Completion of American Cancer Society navigation training or participation in the ACS LION program

Physical Requirements:

• Constant use of a computer and other office productivity equipment, such as computer printer, calculator, and copier.
• Prolonged periods of a stationary position at least 50% of the time.
• The ability to recognize details at close range for extended periods of time.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

One of many reasons to join the ZERO team is because we offer great benefits!

• Flexible PTO (upon completion of probationary period)
• 403(b) retirement plan matching up to 4%
• 100% Employer-paid benefits include: Medical, Dental, Vision, Short-Term Disability, & Long-Term Disability insurance
• FSA/HSA

This role will report directly to the Sr. Manager, Patient Navigation and support ZERO’s mission to improve and save lives from prostate cancer through advocacy, education, awareness, and support.

This position is remote, and candidates must be based in the United States, with preference for those in the Eastern Time Zone . Travel will be required nationwide approximately 10% of the time.

ZERO Prostate Cancer is an equal opportunity employer and is committed to creating an inclusive work environment for all employees. We encourage BIPOC, Veterans, individuals with Disabilities and those affected by prostate cancer to apply. Applicants must be authorized to work in the United States.

If you require a reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at [email protected].