Work and Family Life Specialist (Remote)

Job Title

Work and Family Life Specialist (Remote)

Summary

Work and Family Life Specialists (WFLSs) provide one‑on‑one consultation, education, training, and information and referral services in support of the Work and Family Life (WFL) Program areas of the Fleet and Family Support Program (FFSP) services. They provide support via virtual services (webinar, video, email, phone) and in‑person services through mobile training teams and mobile virtual delivery to service members and their families in remote locations worldwide and aboard Navy ships. Key quality of life topics include deployment and mobilization support, ombudsman training, relocation assistance, life skills education, transition assistance, and family employment readiness. WFLSs collaborate with FFSP stakeholders to plan, schedule, and execute training programs and ensure efficient delivery to service members and families.

Essential Duties and Responsibilities

• Conduct in‑person and virtual workshops across various Work and Family Life Program areas for service members and families.
• Provide one‑on‑one consultations across various Work and Family Life Program areas for service members and families.
• Provide comprehensive location‑specific information and referral services in‑person or virtually.
• Provide in‑person or virtual support for disaster preparedness or in response to crisis events worldwide.
• Provide in‑person support aboard Navy ships for shipboard events and Return and Reunions (R&R).
• Ensure all information and referral, one‑on‑one, and group education services provided are entered into the government’s system of record.
• Utilize various technological tools (collaboration platforms, video‑conferencing software, project management tools) to communicate with stakeholders and provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Cross‑train and support additional program areas as assigned.
• Support marketing and outreach initiatives to promote awareness and utilization of program services.
• Other duties as assigned.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Travel Requirements

• May require up to 50% travel for specified periods to provide in‑person support at locations worldwide and aboard Navy ships.
• May require travel for up to 6 months to provide in‑person support worldwide.
• Must be able to obtain health screening requirements, including medical and dental, for travel to remote locations.

Required Qualifications

• Bachelor’s degree in social science or related behavioral science field, OR a combination of social science education and experience equivalent to a bachelor’s degree, OR four years’ equivalent experience.
• Experience making presentations and facilitating training for large and small groups in person and online.
• Experience using digital technology to facilitate virtual training.
• General knowledge of FFSP programs and experience in one or more of the following areas: Deployment and Mobilization Support, Ombudsman Training and Support, Relocation Assistance, Life Skills Education, Transition Assistance, Family Employment Readiness.
• Strong technical acumen with various tools for virtual service delivery, communication, and collaboration (e.g., Outlook, Teams, custom databases) and ability to set up personal computer and AV equipment while traveling.
• Knowledge of development and execution of needs assessment tools (e.g., surveys).
• Knowledge of the military and its lifestyle challenges.
• Knowledge of social services and/or community resources.
• Knowledge of adult education principles and the development of training curricula based on the adult learning model.
• Proven experience managing multiple priorities.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office Suite and ability to prepare management reports and provide information.
• Must meet naval shipboard requirements, including physical requirements to navigate onboard while deployed.

Preferred Qualifications

• Prior experience working with the Fleet and Family Support Programs.

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. citizenship, a valid driver’s license, passport, transportation, and auto insurance are required.

Competencies

• Ability to work independently or as part of a team.
• Technological proficiency with collaboration platforms, project management tools, and video‑conferencing software; ability to troubleshoot and learn new digital tools.
• Presentation skills for effective in‑person and virtual delivery; tailoring content and engaging audiences.
• Time‑management skills to prioritize tasks and meet deadlines.
• Self‑motivation and ability to work without constant oversight.
• Organizational skills to keep track of tasks, documents, and deadlines with digital and physical tools.
• Customer‑service skills to manage difficult or emotional situations and respond promptly to requests.
• Oral communication: clear and persuasive speaking; listening and clarifying questions; group presentation skills.
• Written communication: clear writing; editing for spelling and grammar; varying style to meet needs; presenting numerical data.
• Professionalism: tactful approach to others; resilience under pressure; respect and consideration for all.
• Resilience to manage stress, maintain motivation, and stay connected with colleagues.

Physical Demands

Requires sitting, standing, bending, lifting, and moving intermittently. Uses personal computer, telephone, and office equipment. Demands may vary at remote locations or aboard Navy ships. May require transporting up to 25 pounds for extended periods.

Work Environment

Described environment is representative of those encountered while performing essential functions. Reasonable accommodations may be made for individuals with disabilities. Must have a quiet space with a stable internet connection when not traveling. This is a contingent opportunity.

Equal Opportunity

Zeiders Enterprises, Inc. is an Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Compensation

Pay information is available upon request.

Know Your Rights

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor:

Pay Confidentiality

The contractor will not disclose employee pay unless required by law or as part of official investigations as specified in 41 CFR 60‑1.35(c).